Service Desk AdministratorField Technician
Service Desk AdministratorField Technician
Posted on :
15-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Overview
Staffing Pros a division of VETS Inc. is recruiting for a fulltime Service Desk Administrator/Field Technician in Augusta GA.
If you have additional questions not answered by the information contained within this posting please contact our team directly at.
Responsibilities
Service Desk Administrator Responsibilities:
- Classify and triage escalated incidents problems and complex requests.
- Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
- Troubleshoot and resolve problems reported by two or more users as quickly as possible.
- Manage the impact risk and implementation of complex client change requests.
- Follow standard operating procedures as documented in the Knowledge Management System.
- Assist in creating and updating knowledge articles to be used by other service desk personnel.
- Work with the team and escalate as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Field Technician Responsibilities (as needed):
- Participate in the resolution of onsite incidents to return service to clients as quickly as possible.
- Participate in the resolution of onsite problems reported by two or more users.
- Participate in the onsite implementation of simple and complex client change requests.
- Follow standard operating procedures as documented in the knowledge management system.
- Work with the team and escalate incidents and service requests as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Qualifications
Qualified candidates must meet the following job requirements:
- Able to function effectively in a highpaced environment
- Able to understand the perspective of the client in all service interactions
- Makes effective use of time and complete tasks efficiently and on time
- Able to work with a team communicate effectively and have high attention to detail
- Meets client and corporate expectations for attendance quality and performance
- Must have intermediate experience with each of the following:
- System hardware software and operating systems
- Cloud solutions such as Office 365 and Google Apps
- Networking concepts such as TCP/IP DNS and DHCP
- Active Directory and Group Policy administration
- Switches firewalls and advanced infrastructure
- Cloudbased datacenters such as Azure and AWS
- Server applications such as SQL Server and RDS
- Voice technologies and phone systems
- Must have advanced experience in at least one or more technical specialties
Education Experience and Certifications
- Must have at least a high school diploma or GED. Associate degree or better is preferred.
- A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred.
EEO Statement
Staffing Pros a division of VETSinc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Required Experience:
IC
Employment Type
Unclear
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
