Customer Retention Manager
Posted on :
01-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 699652
- Responsible for the leadership and development of a successful team that incorporates new initiatives, efficiencies and technologies as appropriate while keeping the team motivated and enthusiastic and looking forward to achieve their target and the business objective.
- Management of retention team activities: outgoing and incoming calls, dialer, customer retention marketing and other activities that improve the churn performance.
- Managing team performance/KPI (target, call quality, attendance)
- Margining the relation with the sales channel (dealer and direct sales) and together plan and manage the churn performance.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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