Senior Product Manager
Senior Product Manager
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Job Description
About the role:
Take Ownership: Own and build modules for sustained differentiation and growth. Develop deep domain expertise and understand trends in the market. The role requires you to plan build release and measure success for an end to end modules.
Be a Customer Champion: Develop a sense of empathy with our customer base to build an understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value. Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.
Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development Engineering Marketing Sales & Leadership teams and work together to bring your vision to life.
Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. Youd evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.
Prerequisites:
7 years of working in global/crossfunctional software teams in a software product company. SaaS experience is preferred as youd settle right in.
5 years of core product management experience in building features for internet software products.
Being empathetic and having a strong listening ability to understand the other person may it be a customer or a stakeholder.
Ability to arrive at Intuitive & simplistic solutions. You need to have a strong sense of UI and usability.
Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.
A track record of making daytoday datadriven decisions in a fastevolving environment while keeping an eye on the overall vision.
Having worked in a mode of structured experimentation measuring and iterating on problems from time to time to achieve product goals.
Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives
Selfstarter with a passion for independent creative problemsolving strong ownership high commitment and a strong business judgment.
Qualifications :
- Masters degree in computer science engineering or equivalent practical experience with a strong technical foundation.
- 5 years of experience as Product Manager in a productled company ideally in enterprise software or dataintensive platforms
- Entrepreneurial mindset selfstarter proactive and able to operate with autonomy in a fastpaced evolving environment
- Strong experience in AI/ML product build with a proven ability to define prioritize and communicate ML requirements across large and complex systems.
- Ability to think from first principles and map data analytics needs to business and technical use cases.
- Experience in defining metrics and KPIs to support platform evolution and troubleshooting capabilities.
- Experience in frontfacing customer calls and representing the product in external forums and webinars
- Comfortable working with technical teams with a solid understanding of systems architecture APIs and backend infrastructure concepts.
- Extremely passionate about solving challenging problems.
- Proven ability to engage communicate and present to various stakeholders such as engineers designers company leaders and customers in a constructive and collaborative relationship.
- Excellent communication skills capable of influencing executive stakeholders.
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
