Director Technical Operations
Director Technical Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Function of Position
At Intuitive our product data are the lifeblood of our business. They power the insights we surface to our various customers our product development process our service and quality systems and our internal decisionmaking. We are seeking an experienced Technical Operations Leader to drive and oversee the endtoend management of digital product infrastructure and operations. This role focuses on the technical operations that support the stability scalability and performance of our digital products and database administration. The ideal candidate will have a strong background in infrastructure operations data services support database administration datacenter management networking monitoring incident response and support services. This role is pivotal to ensuring operational excellence and providing a seamless digital product experience for users.
Essential Job Duties
Strategic Leadership
- Define the vision strategy and roadmap for technical operations networking and data services support to ensure the reliability scalability and performance of digital products.
- Collaborate with business and technology leaders to align infrastructure and operational initiatives with company objectives.
- Foster a culture of operational excellence proactive problemsolving and continuous improvement across teams.
Team Management
- Build mentor and lead a highperforming team of infrastructure engineers database administrators and technical support professionals.
- Establish best practices in infrastructure management monitoring automation and operational support to enhance system performance and reliability.
- Develop training and career growth opportunities to ensure the team stays ahead of industry trends and technologies.
Infrastructure & Operations Management
- Oversee the operations and maintenance of scalable secure and highly available infrastructure to support digital products.
- Ensure system uptime resilience and disaster recovery readiness including cloud and onpremises environments.
- Strengthen operational monitoring observability and incident response to proactively identify and address system performance issues.
- Manage optimization of networking backup and recovery and data center operations for efficiency and reliability.
Data Services & Database Administration
- Oversee data services technical support and database administration to ensure availability security and performance across critical business systems.
- Ensure operations of cloudbased and onpremises infrastructure platforms (e.g. AWS Azure GCP SQL Server PostgreSQL NoSQL solutions) meet operational needs.
- Ensure data accessibility consistency and integrity partnering with stakeholders on best practices for datadriven decisionmaking.
Governance Security & Compliance
- Implement and enforce infrastructure and data governance policies to ensure security compliance and operational resilience.
- Ensure alignment with industry regulations and best practices (e.g. GDPR HIPAA ISO 27001 HITRUST).
- Collaborate with security teams to identify and mitigate vulnerabilities in infrastructure and data environments.
Innovation & Continuous Improvement
- Stay ahead of emerging trends in infrastructure automation AIOps and cloud technologies to drive operational efficiency.
- Identify opportunities to enhance performance reduce costs and automate processes across infrastructure and operations.
- Drive innovation in observability AI/MLdriven monitoring and predictive analytics to improve system reliability.
Collaboration & Stakeholder Engagement
- Partner with Product Engineering Security Data Analytics and IT teams to align infrastructure and operational capabilities with business needs.
- Act as a thought leader in technical operations advocating for best practices and fostering collaboration across teams.
- Communicate key operational metrics risks and opportunities to senior leadership ensuring transparency and alignment.
Qualifications :
Required Skills and Experience
- Minimum Bachelors degree in Computer Science Information Technology or a related field (Masters preferred).
- 10 years of experience in technical operations infrastructure management or a similar role with at least 5 years in a leadership capacity.
- 5 or more years of leading teams of 10 or more within this area of discipline
- Strong expertise in digital infrastructure data services and database administration service desk and networking.
- Proven experience in incident response monitoring and observability tools (e.g. Datadog Splunk New Relic).
- Solid understanding of networking datacenter management system backup/recovery and database technologies (e.g. MySQL PostgreSQL SQL Server or NoSQL solutions).
- Familiarity with ITIL frameworks and operational best practices.
- Strong leadership and communication skills with the ability to collaborate across crossfunctional teams.
- Experience managing budgets vendors and contracts.
- Background in digital product environments and customerfacing applications.
Required Education and Training
- Minimum Bachelors degree in Computer Science Data Science or a related field (Masters preferred).
Preferred Skills and Experience
- Certifications such as AWS Solutions Architect Azure Administrator ITIL Practitioner or technical infrastructure/databaserelated certifications.
- Experience in DevOps practices automation and CI/CD pipelines and MLOps.
Additional Information :
Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.
We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
