Patient Access Supervisor Medical Center East First Shift
Patient Access Supervisor Medical Center East First Shift
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Job Description
Overview
WE ARE HIRING!
Location: Medical Center East 3920 Dutchmans Lane Louisville KY 40207
Shift: 1st Shift
About UofL Health
UofL Health is a notforprofit 501(c)3fully integrated regional academic health system with nine hospitals four medical centers Brown Cancer Center Eye Institute more than 250 physician practice locations and more than 1200 providers in Louisville and the surrounding counties including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital.
Affiliated with the University of Louisville School of Medicine UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials collaboration on research and the development of new technologies to both save and improve lives. With more than 14000 team members physicians surgeons nurses pharmacists and other highlyskilled health careprofessionals UofL Health is focused on one mission: to transform the health of communities we serve through compassionate innovative patientcentered care.For more information on UofL Health go to www.UofLHealth.
Job Summary:
The Patient Access Supervisor is responsible for overseeing the registration of inpatient outpatient and ER encounters. The supervisor
- Ensures that accurate demographic information and signatures for all forms are obtained.
- That all 3rd party Health insurance payer requirements for eligibility authorizations and referrals are obtained on inpatient and outpatient cases as required by area of service.
- Meets with staff on a daily weekly monthly basis to educate staff on core standards AIDET processing procedures to ensure that excellent quality information is obtained while portraying excellent customer service.
The Patient Access Supervisor interacts with the all departments of the hospital. The supervisor projects a manner that is perceived as courteous and professional in all aspects of the job including dealing with patients and families. The supervisor assists in orientation and training of new staff and the cross training of current staff. The supervisor will monitor attendance and employees core standards and initiate disciplinary procedures according to the progressive and attendance policies of University of Louisville Hospital. The supervisor will complete all orientation and annual evaluations for all employees that work in the area that is supervised. The supervisor will be responsible for entry of staffs time into payroll system. The supervisor will provide ageappropriate services to: neonate (birth to 12 months) pediatrics 1 to 11 years) adolescents 12 to 17 years) adults 18 to 65 years) and geriatrics 66 years).
Responsibilities
- Responsible for determining staffs work assignments.
- Monitors staffs work including registrations and financial documentation to ensure eligibility authorizations and referrals are obtained accurately and timely.
- Attends intradepartmental and specialty departments meetings.
- Oversees the arrangement of coverage for absent employees and employees on vacation.
- Trains new employees and ensures continuing education of current employees.
- Initiates and recommends disciplinary actions for staff including attendance guidelines.
- Performs orientation and annual evaluations of employees supervised.
- Conducts staff meetings as necessary to create a team approach. Ensures staff are aware of all processing guidelines and work as a team to project a positive image for both the patient and/or family.
- Educates and oversees the financial counseling discussions and guidance to patients and families especially in upfront collections.
- Develops Policies and Procedures detailing departmental functions as necessary.
- Conducts initial interviewing and screening of potential employees with the final decision to be shared with the Patient Access Manager.
- Adjusts and prepares payroll system for supervised employees.
- Communicates with other departments on a regular basis.
- Monitors staff to ensure they are portraying excellent customer service.
- Performs other duties as assigned.
- Contributes to the accomplishment of department and hospital objectives.
- Projects a positive personal and professional image of the Patient Access Representative department and hospital at all times under all circumstances.
Qualifications
MINIMUM EDUCATION & EXPERIENCE
- High School Diploma or equivalent required
- PC literacy must be able to type 30 wpm with a 95 accuracy
- Excellent organizational oral & written communication skills required
- Three years of relevant patient access or billing experience required preferably in a hospital to include billing of third party payers computer systems authorizations/referrals retrieval building teams counseling staff familiarity with entitlement programs and upfront collections.
KNOWLEDGE SKILLS & ABILITIES
- Must be dependable professional and a team player
- Critical thinking skills
- Solid oral and written communication skills
- Ability to multitask and be flexible with job demands
- Energetic motivated individual that connects well with people
Required Experience:
Manager
Employment Type
Unclear
