Network and Infrastructure Manager

The Network and Infrastructure Manager will provide technical leadership and support in ICT network and infrastructure delivering highquality innovative and costeffective solutions and platforms to support corporate business throughout Amrefs global footprint spanning Headquarters country programmes and enterprises throughout our offices in Africa Europe and North America.

Reporting to the Head of Enterprise and Network Architecture this role is responsible for designing implementing and maintaining a dynamic information system that supports all our operations. This role ensures that technologydriven changes are delivered successfully and embedded in a sustainable manner ensuring our capabilities and operating model are as efficient and effective as possible and being fitforpurpose in achieving the strategic aims.

KEY RESPONSIBILITIES

ICT Infrastructure Leadership and Support

• Manage and support ICT infrastructure across Amref Health Africas data centers offices and programmes in Africa Europe and North America (ENA) ensuring reliable operations for all systems applications and data security
• Support and troubleshoot complex and integrated systems tailored to each countrys specific requirements.
• Work very closely in coordinating all country ICT managers and ICT officers on all technical projects and challenges
• Manage Amref Health Africa Headquarters data centers and provide shared services to country offices partners and stakeholders while overseeing data management and implementing scalable uptodate ICT infrastructure solutions across countries
• Configure and manage the network and enterprise IT infrastructure including switching routing firewalls servers desktops storage operating systems platforms and configurations to CISCO UCS systems VMWare Windows server and client operating systems datacenters Active Directory SQL Servers SharePoint Office 365 backup solutions Switching VLANs Routing VPN VoIP SIP Wireless among others.
• Ensure standards and procedures are in place across the organization to mitigate complexity
• Ensure the creation and maintenance of all written documentation license agreements modifications change management and upgrades
• Coordinated system upgrades deployment of applications and service roles to ensure improvement with none or minimal business interruptions
• Lead in the design of optimized system standardized across countries

Computing Resources and Access Security Management

• Optimize resource utilization by making informed technical decisions that balance immediate needs with longterm impact ensuring efficient computing resource allocation of storage memory processors bandwidth and hardware across hosts and servers to support applications and services
• Oversee ICT infrastructure operations across Amref Health Africa ensuring the effective management of hardware software and security systems
• Create and manage user accounts ensuring proper access permissions and security across applications and services

Vendor and Supplier Management in Solution Implementation

• Contribute to identifying system and user needs to support effective solution implementation
• Participate in technical proof of concept to ensure solutions meet requirements
• Define ICT infrastructure project scope for seamless integration with existing systems
• Set clear expectations on project contracted deliverables including negotiating access agreements establishing service level agreements and ensuring contracts are in place to support the services provided by the infrastructure team.
• Manage vendor and supplier relationships across Amref Health Africa operations and foster strong partnerships with external suppliers to enhance productivity manage costs and address system issues effectively

Systems and Applications Monitoring

• Continuously monitor infrastructure in real time and analyze system events warnings errors and alerts to mitigate disaster that may lead to downtime and loss of data including intrusion detection.
• Enhance realtime monitoring tools to track resource utilization including server data storage memory and processing speeds for optimized performance
• Monitor network system utilization forecast future needs and provide recommendations for capacity planning.
• Utilize software monitoring device management operating system patching and configuration tools to identify and resolve performance issues

Disaster Recovery and Business Continuity Plan

• Oversee data centers operating systems and storage to ensure compliance for Business Continuity and Disaster Recovery plans
• Conduct regular data backups and implement organizationwide recovery plans to maintain operational capability during emergencies including onsite support in affected countries when necessary
• Implement high availability systems to maximize uptime and minimize disruptions
• Ensure data and system backups are up to date and conduct routine quarterly recovery testing including backup restore tests verification and documentation
• Research implement document and test recovery solutions to enhance system resilience and preparedness

Internet Links Management

• Configure secure finetune integrate monitor and manage internet connection to ensure continuous access of services
• Track and coordinate with internet service providers to resolve service degradation issues promptly

Data Application and Information Security

• Implement and maintain security measures including firewall patches and centralized antivirus solutions across all sites
• Securely publish internal resources for authorized external access
• Continuously update antivirus solutions monitor for virus outbreaks and threats and share preventive actions with colleagues and staff to enhance cybersecurity awareness

Quality Assurance

• Providing technical advisory on ICT related procurement by defining and reviewing technical specifications
• Oversee project to ensure compliance with scope and sign off upon successful documentation and training

Technical Help Desk Support

• Guide and coach colleagues to foster high performance teamwork and knowledge sharing for effective problemsolving
• Handle escalated support requests from Headquarters and country offices and resolve issues or coordinate with vendors for timely resolution and satisfactory case closure

Cloud Solution Support and Integrations (OnPremise and Cloud)

• Manage deploy secure and troubleshoot cloudhosted platform services applications and integrations across onpremise and cloud environments.
• Support efficient data management and administration of cloud solutions including Microsoft Office 365 admin Microsoft Azure Cloud Platform Microsoft SharePoint Online Business Central and CRM among others. 

Other tasks

• Provide expert guidance on systems management support security and troubleshooting for all Amref Health Africa offices
• Advise on the procurement and acquisition of information system solutions to ensure alignment with organizational needs

Qualifications :

Education and Knowledge

• Bachelors degree in IT Information Systems or a closely related field; Masters degree in relevant field is a plus
• Certifications in CCNP MCSE Microsoft Exchange (Online/Hybrid) ITIL and VMware/Storage; CISA is a desirable qualification
• Strong technical expertise in Microsoft SQL management security and intelligent firewalls Windows Server 2019 and later and largescale system development across cloud mobile and webbased platforms
• Knowledge of Linux is an added advantage
• Proficiency in project management tools such as Microsoft Project and Visio with the ability to provide guidance and support as needed

Experience

• 10 years of experience in Networks and Infrastructure services with at least 5 years in cloud solutions integration and management
• Experience in routing switching and firewall management along with expertise in mail system management including SMTP routing and managing multiple Microsoft Office 365 tenants

Skills and Competencies

• Strong analytical and problemsolving skills
• Excellent communication interpersonal facilitation and negotiation skills
• Knowledge of database systems and ICT infrastructure management
• Ability to exercise good judgement in design of software solutions
• Leadership teamwork and people management capabilities
• Ability to lead projects drive innovation and adapt to changing environments
• High ethical standards confidentiality diplomacy integrity and reliability
• Ability to work under deadlines with a proactive and solutionoriented mindset

Qualified female candidates are highly encouraged to apply

Additional Information :

Please include a cover letter that highlights why you believe you are an ideal candidate for this role along with your CV showcasing your relevant skills and experience. Kindly note that the application deadline is April 07 2025.

Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref address.

Amref Health Africa is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equalopportunity employer with a nonsmoking environment policy.

Remote Work :

No

Employment Type :

Fulltime