Director, Network Operations, Voice and Transport
Director, Network Operations, Voice and Transport
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Job Description
The Director Network Operations Voice and Transport is responsible for leading and managing network operations centers (NOCs) that provide 24/7 surveillance and maintenance of a large-scale telecommunications network. This role ensures operational excellence across TDM voice switching VoIP E911 SS7 signaling voicemail complex translations and fiber optic transport technologies. The position plays a critical role in strategic planning system integration and continuous improvement initiatives while fostering collaboration across IT field operations and vendor partners. Team functional roles under your supervision will include specialized network technicians experienced technology managers and expert telecommunications engineers. Inter-organizational relationships with field organizations inside and outside of the central office will be critical to your success.
As the Director Network Operations Voice and Transport you will impact:
- Lead technical network operations teams (managers supervisors engineers technicians) in surveillance and maintenance of critical telecommunications network infrastructure with 24 x 7 x 365 coverage (Tier 12)
- Provide Tier 3 technical support team leadership for multiple network technologies
- Provide strategic leadership in the efficient use of systems for alarming ticketing inventory change control network maintenance upgrades etc.
- Produce regular operational & executive reporting for analysis of all relevant network systems and automation metrics including performance results
- Responsible for strict adherence to regulatory agency reporting requirements
- Serve as lead executive during network outage situations driving to root cause and resolution
- Lead proactive network performance initiatives
- Conduct and ensure timely employee appraisal reviews and progress reports for your team
- evelop and foster strong peer-to-peer relationships across all interfacing operational teams
Qualifications :
WHAT IT TAKES TO CATCH OUR EYE:
- Bachelors degree or equivalent practical work experience
- 15 years in a variety of telecommunications Network Operations leadership roles
- 15 years of managing technical teams with increasing responsibility
- Working knowledge of standard computer software including MS Excel Office and Word
- Ability to work in a fast-paced environment with competing time-sensitive priorities
- Strong attention to detail to ensure that policies and standard procedures are followed
- Excellent verbal and written communication skills
A BONUS IF YOU HAVE THE FOLLOWING :
- Masters degree in business
- Telecom/Cable/Internet Service Provider industry experience
- Knowledge and experience with SIP/VoIP and / or Ribbon voice infrastructure
- Knowledge and experience with team consolidation initiatives and NOC integration strategies is a plus
- Demonstrated practical experience in Lean Six Sigma methods and techniques
#LI-RM1
Additional Information :
WHY JOIN US
We aspire to contemporary ways of working.
We are committed to being a leader in defining a new way to work because we recognize the changing mindset of todays workforce. We are opening a new state-of-the-art corporate HQ in Charlotte NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always however we are also open to providing sensible remote options to talent outside of the Charlotte area. Why Because our purpose is to reimagine how people work learn play and connect!
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. We are committed to building a team as diverse as the customers we serve.
Diversity equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer
WHY JOIN US
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process.
For all applicants please take a moment to review our Privacy Notices:
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
