Advocate Case Manager

Position Title: Advocate Case Manager

Supervisor: Director of Advocacy Services

FLSA Status: Exempt

Schedule: Hybrid Monday Friday 9 AM 5PM Employment Status: Full Time 40 hours/week

Salary Range: $57630

The Advocate Case Manager is responsible for providing crisis intervention short and longterm case management advocacy and support services for individuals and families who are experiencing or who have experienced intimate partner violence sexual violence and human trafficking.

HopeWorks is a nonprofit agency with a mission to support and advocate for people in Howard County affected by sexual and intimate partner violence and to engage the community in creating the change required for violence prevention. HopeWorks services include advocacy counseling shelter legal resources prevention education community wellness programs and volunteer opportunities. HopeWorks staff board and volunteers are invested and engaged in altering the systems and imbalances of power that maintain the status quo including racism poverty and gendered violence. The successful candidate understands the root causes of sexual and intimate partner violence and a commitment to social justice.

Online Application Link: https://www.paycomonline/v4/ats/web.php/jobs/ViewJobDetailsjob104611&clientkey57F0B2A019C74484C2E21C815D921A34

Phone calls will NOT be accepted. If you have any questions please contact our HR at .

Minimum Qualifications

• Previous professional experience working with survivors of intimate partner violence sexual violence or human trafficking OR a bachelors degree in psychology social work criminal justice gender and women studies or a related field
• Oral and written fluency in a second language (strongly preferred but not required)
• Passionate about the mission and philosophy of HopeWorks
• Current drivers license and reliable transportation with uptodate insurance
• Ability to drive the agency vehicle to provide transportation to clients when needed
• Proficiency in Microsoft Office (Word Excel Outlook PowerPoint) Google Drive and other computer software
• Ability to learn and be proficient in the ETO client database system
• Ability to complete daily tasks with minimal supervision
• Experience ability and willingness to work as a team with diversified staff
• Ability to implement a strengthsbased approach to providing traumainformed client centered services
• Ability to engage in an antioppression and antiracist lens when working with clients and survivors of genderbased violence

Bilingual candidates with oral and written fluency in English and Spanish strongly encouraged to apply.

Essential Duties and Responsibilities

CLIENT ADVOCACY and CASE MANAGEMENT

• Provide daytoday short and longterm case management and support to HopeWorks clients in the emergency shelter program and after exiting our program when needed
• Maintain at least three 3 inperson days at the main office to meet with walkins to meet with clients for scheduled case management meetings to take them to/from appointments in the agency vehicle and to accompany them in their appointments when needed
• Monitor ongoing client needs during their length of service at HopeWorks and implement post program followup services
• Conduct needs assessments and make linkages for appropriate referrals
• Advocate with other agencies landlords housing providers law enforcement hospital personnel lawyers/criminal justice personnel and others on behalf of clients
• Complete intake and exit assessments as needed managing related documentation with accuracy and timeliness
• Deescalate client crisis and mediate conflict between clients
• Assist clients in the completion of public benefits housing and other applications as needed
• Complete all client documentation as concurrently as possible with the conversations/work
• Provide crisis intervention safety planning and residential assessments to hotline callers clients referred through hospital response clients referred by the police or courts and existing clients
• Provide Lethality Assessment Program (LAP) followup calls and documentation. Assist the Director of Advocacy Services with LAP grant data collection and reporting
• Provide inperson Hospital Accompaniment Program response at Howard County General Hospital when possible during business hours. Provide Hospital Accompaniment Program (HAP) followup calls and documentation. Assist the Director of Advocacy Services with HAP grant data collection and reporting
• Assist Residential Coordinators in responding to difficult situations including issues of client selfcare clientclient conflicts substance abuse and mental illness
• Assist the Residential Department with shelter placements when Residential staff is unavailable/understaffed
• Collaborate with all HopeWorks staff members to meet client needs
• Other duties as assigned

PROGRAM MANAGEMENT SUPPORT

• Accurately complete client paperwork and compile reports as needed
• Input data into One Drive Google Drive and ETO
• Assist Director of Advocacy Services with development of evidencebased programming related to health wellness and selfsufficiency
• Maintain an uptodate resource directory to easily provide client referrals
• Document and communicate all pertinent information or client issues to the pertinent HopeWorks team
• Attend AllStaff meetings and all other meetings as directed by the Deputy Director for Services and Director of Residential Services
• Participate in regular biweekly supervision with the Director of Advocacy Services to promote the provision of quality services
• Other duties as assigned

Core Competencies
To perform the job successfully an individual should demonstrate the following competencies to perform the essential functions of this position.

DEALING WITH AMBIGUITY

Can effectively cope with uncertainty change and be comfortable in situations that do not explicitly have written standards. Tolerate and be comfortable with risk and uncertainty.

APPROACHABILITY

Being accessible consciously breaking down perceived barriers having appropriate body language and using verbal communication for program participants and coworkers to feel comfortable giving and receiving feedback.

COMPASSION

Show kindness care and a willingness to help and support others including program participants coworkers and community partners.

PROBLEM SOLVING

Identifies and resolves problems in a timely manner as well as skillfully gathers and analyzes information.

COMMITMENT TO SOCIAL CHANGE AND SOCIAL JUSTICE

Willing and able to approach their work with an understanding and appreciation of social change and social justice issues

COMMUNICATION: ORAL AND WRITTEN

Effectively transfers thoughts and expresses ideas orally or in writing in individual or group situations. Speaks comfortably with a diverse array of individuals and groups.

JUDGMENT

Displays willingness to make decisions; exhibits sound and accurate judgment; and makes timely decisions.

CRISIS INTERVENTION

Responds appropriately to a client in crisis. Uses a variety of methods to offer short term immediate help to individuals who have experienced an event that produces mental physical emotional or behavioral distress.

CRISIS MANAGEMENT

Makes sound and timely decisions under pressure. Recognizes what is most suitable in particular situations. Effectively makes decisions in nonstandard situations. Exhibits independence decisiveness and responsibility. Clearly and persuasively communicates decisions and orders to avert crises.

PLANNING AND ORGANIZATION

Prioritizes and plans work activities; uses time efficiently; and develops realistic action plans.

PROFESSIONALISM

Thinks carefully about the likely effects on others of ones words actions appearance and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

SAFETY AND SECURITY

Observes safety and security procedures and uses equipment and materials properly.

DIVERSITY

Supports and promotes an environment that appreciates and holds opportunities for all regardless of race religion nation of origin culture gender identity or expression sexual orientation physical or mental ability weight health status age or other diversity factors.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to stand sit walk communicate and hear. The employee is occasionally required to use hands to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl. The employee may frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision and ability to adjust focus.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other jobrelated instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities.

Bilingual candidates with oral and written fluency in English and Spanish strongly encouraged to apply.

TO APPLY: Applicants must complete an online application and submit a resume and letter of interest. Applications submitted without a cover letter and resume will not be reviewed. The review of applications will begin immediately and continue until the position is filled.

Online Application Link: https://www.paycomonline/v4/ats/web.php/jobs/ViewJobDetailsjob104611&clientkey57F0B2A019C74484C2E21C815D921A34

Due to the high volume of applications we receive we will only respond to applicants whose candidacy is being considered.

Phone calls will NOT be accepted. If you have any questions please contact our HR at .

HopeWorks is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race color religion sex national origin disability gender identity marital status or sexual orientation in accordance with federal and state law. This document does not create an employment contract implied or otherwise other than an at will relationship.