SAP Data Operations Support Operations Center

Description
At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

The Mechatronics team builds fullstack innovation that ensures fulfillment and delivery network safety speed optimization sustainability and value. We tackle big goals for the Amazon business and work hard to make automation history through invention problemsolving and highlyengaged teams. We are a global organization with research and development labs based in Hamme Belgium Boston MA (US) and Milan Italy. Our development portfolio is focused on automation solutions in packaging labeling sortation and material conveyance that provide broad extensibility across Amazon businesses.

At our lab in Hamme Belgium we develop & build gamechanging mechatronic solutions that improve the efficiency and sustainability that Customers have come to expect from Amazons retail business.
Key job responsibilities
Ensure proper handling of assigned requests. These requests encompass a broad range of activities:
ERP Article Data Management: Handle the creation of ERP articles for both commercial (BUY) and MAKE components. Conduct thorough data cleaning to ensure orders are correctly routed to the appropriate individuals and no information is lost in the process.
ERP Bill of Materials (BOM) Management: Oversee the translation of Bills of Materials from Product Lifecycle Management (PLM) to ERP systems. This includes not only initial translations but also ongoing updates to reflect any changes made in the PLM system ensuring consistency across platforms.
ERP Demand Management: Take charge of creating and maintaining accurate demand for articles within the ERP system. This involves ensuring that all demand entries are associated with the correct dates providing a reliable basis for inventory and production planning.
ERP Business Partner Data: Manage the creation and maintenance of data for various business partners within the ERP system. This encompasses manufacturers suppliers customers and other relevant stakeholders ensuring that all necessary information is uptodate and accurate.
ERP General Support: Provide comprehensive support for general ERPrelated inquiries and problems. This includes identifying the root causes of issues implementing necessary corrective actions and offering guidance to users to prevent future occurrences of similar problems.

Complexity
In our data management work accuracy is crucial. Even small mistakes can have big effects on the whole process. Its important to be careful with every piece of information we handle. Luckily we have systems in place to help catch errors. These builtin checks alert our Data & Operations support team when something doesnt look right. When this happens its up to you to investigate. Youll need to look closely at the data figure out what went wrong and then fix it. Think of yourself as a problemsolver. Youre not just entering data; youre making sure everything runs smoothly. Its an important job that keeps our operations on track. While it can be challenging at times your attention to detail makes a real difference in keeping our processes accurate and efficient. Additionally youll work closely with crossfunctional teams to streamline processes and improve procedures often handling tasks without clear boundaries.
Ambiguity
Managing data in an ERP system can be tricky at times. You might run into situations where the best way forward isnt obvious right away. When this happens dont worry its normal and part of the job. Your role is to dig a bit deeper and find the right solution. This might mean looking up some guidelines having a chat with your coworkers or reaching out to someone with more experience. The key is to communicate clearly about what youre unsure of and actively work towards finding an answer. By tackling these unclear situations headon you help keep things running smoothly. It also reduces the chance of mistakes that could throw a wrench in our processes. Remember its okay not to have all the answers immediately. Whats important is your willingness to seek them out and make informed decisions. This approach helps us maintain accuracy and efficiency in our data management tasks. Youll also be expected to translate insights into actionable procedures at the crossfunctional team level and provide essential training when needed.
Level of influence & Impact
The SAP Data & Operations Support plays a crucial role in influencing internal customers who create requests and tickets. By providing timely accurate support we make work smoother for our colleagues and improve overall efficiency and data quality. Furthermore youll collaborate with team members to collectively prioritize tasks and achieve team objectives contributing to broader organizational efficiency and effectiveness.
Basic Qualifications
Bachelors degree
Experience using Microsoft Excel to manipulate and analyze large sets of data
Experience in working cross functionally across several teams
Demonstrated ability to work in a fastpaced ambiguous environment while prioritizing and managing multiple stakeholders and responsibilities.

Preferred Qualifications
Experience in working with an ERP system preferably SAP.


Key job responsibilities
Key job responsibilities
Ensure proper handling of assigned requests. These requests encompass a broad range of activities:
ERP Article Data Management: Handle the creation of ERP articles for both commercial (BUY) and MAKE components. Conduct thorough data cleaning to ensure orders are correctly routed to the appropriate individuals and no information is lost in the process.
ERP Bill of Materials (BOM) Management: Oversee the translation of Bills of Materials from Product Lifecycle Management (PLM) to ERP systems. This includes not only initial translations but also ongoing updates to reflect any changes made in the PLM system ensuring consistency across platforms.
ERP Demand Management: Take charge of creating and maintaining accurate demand for articles within the ERP system. This involves ensuring that all demand entries are associated with the correct dates providing a reliable basis for inventory and production planning.
ERP Business Partner Data: Manage the creation and maintenance of data for various business partners within the ERP system. This encompasses manufacturers suppliers customers and other relevant stakeholders ensuring that all necessary information is uptodate and accurate.
ERP General Support: Provide comprehensive support for general ERPrelated inquiries and problems. This includes identifying the root causes of issues implementing necessary corrective actions and offering guidance to users to prevent future occurrences of similar problems.


A day in the life
As an ERP Data & Operations support youll manage article creation BOM translations demand planning and business partner data within the ERP system. Your day involves reviewing requests collaborating with engineering supply chain and production teams ensuring data accuracy and troubleshooting ERP issues. Youll support procurement manufacturing and inventory planning by maintaining clean reliable data. Regular audits stakeholder engagement and process improvements are key to preventing disruptions. By ensuring seamless data flow you help optimize operations prevent production delays and enhance decisionmaking across departments making this role essential to business efficiency.

About the team
The Operations Center (OPC) ensures efficient handling of SAP tasks by leveraging a diverse team that supports one another through knowledgesharing and collaboration. We manage key SAP processes including creating materials and BOMs processing and communicating engineering changes and maintaining highquality data for smooth operations. Our approach is guided by customer focus anticipating challenges to optimize workflows; collaboration fostering clear communication and strong teamwork; quality ensuring precision to avoid costly errors; and learning embracing growth and continuous improvement. Looking ahead we enhance SAP processes to support supply chain and production ensuring seamless operations.

Bachelors degree
Experience using Microsoft Excel to manipulate and analyze large sets of data
Experience in working cross functionally across several teams
Demonstrated ability to work in a fastpaced ambiguous environment while prioritizing and managing multiple stakeholders and responsibilities.


Experience in working with an ERP system preferably SAP.

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