Access Specialist
Access Specialist
Posted on :
15-03-2025
Employer Active
1 Vacancy
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Job Description
POSITION TITLE: Access Specialist
REPORTS TO: Access Specialist Coordinator
WORKSITE: Omaha NE
ORGANIZATIONAL DESCRIPTION:
In 2022 Immigrant Legal Center and Refugee Empowerment Center merged and the combined nonprofit organization is now the Center for Immigrant and Refugee Advancement (CIRA). CIRAs mission is to empower immigrants and refugees to live confidently through highquality legal representation resettlement and social work and to create welcoming communities through education and advocacy.
POSITION DESCRIPTION:
An Access Specialist is an integral part of CIRAs legal team. The core functions of this position are 1 client intake and referral and 2 client outreach and education. The ideal candidate for this position has exceptional interpersonal and customer service phone skills is passionate about serving the immigrant and refugee community with compassion and is fluent in Spanish and other languages in addition to English (written and orally).
CORE FUNCTIONS OF THE POSITION:
Client Intake and Case Management
QUALIFICATIONS:
TO APPLY
Please upload a cover letter resume and three professional references all in PDF format to the job application link.
REPORTS TO: Access Specialist Coordinator
WORKSITE: Omaha NE
ORGANIZATIONAL DESCRIPTION:
In 2022 Immigrant Legal Center and Refugee Empowerment Center merged and the combined nonprofit organization is now the Center for Immigrant and Refugee Advancement (CIRA). CIRAs mission is to empower immigrants and refugees to live confidently through highquality legal representation resettlement and social work and to create welcoming communities through education and advocacy.
POSITION DESCRIPTION:
An Access Specialist is an integral part of CIRAs legal team. The core functions of this position are 1 client intake and referral and 2 client outreach and education. The ideal candidate for this position has exceptional interpersonal and customer service phone skills is passionate about serving the immigrant and refugee community with compassion and is fluent in Spanish and other languages in addition to English (written and orally).
CORE FUNCTIONS OF THE POSITION:
Client Intake and Case Management
- Screen participants through intake calls to determine eligibility for legal immigration services.
- Conduct conflict of interest checks and collaborate with an CIRA attorney to select individuals for consultations and specialty clinics.
- Obtain and summarize eligibility and case information from prospective clients for legal representatives.
- Document all actions in CIRAs case management system and maintain the waitlist for legal services.
- Schedule consultations with CIRA representatives as assigned from the waitlist.
- Relay eligibility legal facts and advice provided by attorneys to clients and follow up with written materials if applicable.
- Adapt to changing procedures and processes.
- Engage in community outreach and maintain communication with service providers across the state about service needs and case referrals.
- Collect information on unmet needs within the immigrant community and identify ways to enhance access to CIRAs services.
- Track and report on client outreach activities.
- Educate clients and the public about CIRA programs resources and services.
- Develop and nurture positive relationships with social service organizations including nonprofits schools and state agencies that serve immigrants.
QUALIFICATIONS:
- Fluency in Spanish is required.
- Minimum 1 3 years of call center customer service client communication nonprofit social work or equivalent combination of experience sufficient to successfully perform the essential duties of the job is required.
- Minimum 1 3 years of experience and demonstrated ability to professionally interpret in the Spanish language (written and orally) and follow procedures is required.
- Dedication to CIRAs Mission and Values in serving immigrants/refugees/newcomers.
- Ability to work sensitively with numerous staff volunteers and clients having diverse personalities lifestyles cultures political orientations and faiths.
- Fluency in using Office 365 applications (ex. Outlook Word Excel SharePoint etc. and a strong ability to learn new software is required.
- Exceptional interpersonal communications and customer service skills.
- Exceptional multitasking skills and ability to think critically and problem solve during client calls while ensuring data is input into the data management systems accurately.
- Exhibits responsibility through good attendance effective time management dependability selfdiscipline flexibility and working independently.
- Openly supports departmental and organizational changes and demonstrates comfort working in a rapidly growing and evolving organization.
- Ability to pass all required background checks.
- Must be authorized to work in the United States.
- This job consists of regularly sitting at a desk and using a computer and phone.
- Workdays pertain to a Monday Thursday schedule 8:00 AM 6:00 PM.
- Hourly rate starting at $23.00 commensurate with experience.
- Excellent benefits including:
- Unlimited paid time off; 9 paid holidays with yearend holiday break
- Medical dental vision life and AD&D insurance; employee assistance program; 403b retirement plan with an automatic 5 contribution; and FMLA
- Yearly stipends for employee development opportunities
- Relocation assistance; travel and expense reimbursement
TO APPLY
Please upload a cover letter resume and three professional references all in PDF format to the job application link.
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
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