Business Development Manager Cruise Services Manager - Port Everglades
Business Development Manager Cruise Services Manager - Port Everglades
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$ 75579 - 120624
1 Vacancy
Job Description
REQUIREMENTS AND PREFERENCES
- The Broward County Board of County Commissioners is seeking qualified candidates for Business Development Manager.Eleven 11 paid holidays each yearVacation (Paid Time Off) 2 weeks per yearTuition Reimbursement (Up to 2K annually)Up to 40 hours of Job Basis Leave for eligible positionsPaid Parental LeaveHigh Deductible Health Plan biweekly premiums:Single $10.90 / Family $80.79Includes a County Funded Health Savings Account of up to $2400 AnnuallyConsumer Driven Health Plan biweekly premiums:Single $82.58 / Family $286.79457 Deferred Compensation county matches up to $2600 a year.General DescriptionThis position is part of the Port Everglades Operations Division which builds and maintains profitable relationships with key cruiserelated customers. Resolve customer complaints quickly and efficiently and provide a strategic approach to our customer relationships.
Works under administrative supervision supervises the Customer Relations Specialists and ensures they nurture longterm relationships.
Minimum Education and Experience Requirements
Requires a Bachelors degree from an accredited college or university with major coursework in business marketing hospitality or a closely related field.
(One year of relevant experience may be substituted for each year of required education.
Requires four 4 years experience in hospitality tourism cruise services or other guest services related to the area of
assignment.
Special Certifications and LicensesAbility to secure and maintain a valid Florida Drivers License at the time of appointment and for the duration of employment.
Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.
Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment.PreferencesMasterss degree from an accredited college or university with major coursework in business marketing hospitality or a closely related field.
2 years of experience with Cruise Services/hospitality management
3 years of experience as a supervisor
4 years of experience in customer service
Project Management Professional
Hospitality and Tourism Specialist Certificate DUTIES AND RESPONSIBILITIES
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Oversees the daily relationship with cruise lines cruise guests vendors Broward Sheriffs Office (BSO) and other cruise stakeholders.
Conducts weekly operational meetings with Key external and internal departments and provides weekend reports for daily cruise operations.
Manages and resolves escalated issues that the customer relations specialists cannot resolve; Acts as point of contact for inquiries from guests and cruise lines.
Manage the Cruise Ops Team in working closely with the Port Security and BSO to ensure the efficiencies of the Ground Transportation (GTA) at the Cruise terminals and ensure they are meeting the needs of the cruise customers.
Ensures both Port Everglades and clients adhere to contract terms.
Supervise the customer relation specialists; complete performance appraisals for subordinate employees and ensure employee compliance with applicable rules policies and procedures. Provides employee job performance coaching and initiates corrective measures through management as appropriate; manages employee attendance following applicable County and Division policies.
Collaborates with other port divisions to address customers needs and provides ideas to develop innovative approaches to solve multidivision discrepancies in information sharing; External Affairs BSO Security Convention Center and other divisions.
Coordinates and builds relationships with the Broward County Aviation Department U.S. Customs and Border Protection Visit Lauderdale cruise lines and parking vendors.
Attends various trade shows and/or conferences to promote Port Everglades as a viable option for cruise homeporting or ports of call.
Coordinates site inspections of the cruise terminals adjacent berths and parking areas to ensure customers are getting the services needed and complaints are being resolved.
Evaluates and identifies growth opportunities and finds new ways to retain customers through superior customer services.
Promotes the Port Everglades services by addressing or predicting customers objectives and needs.
Keeps current with developments in the cruise industry; Works during weekends and oncall 24/7; required to be outdoors in the elements rain or shine.
Performs related work as assigned.WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis or skill adeptness and speed in the use of fingers hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.None.
SPECIAL INFORMATION
Competencies
- Business Insight
Applies knowledge of business and the marketplace to advance the organizations goals. Clearly understands how own activities relate to critical business drivers. Monitors business news and market changes for impact on the business or on own expertise area; uses this to shape decisions.- Manages Complexity
Makes sense of complex high quantity and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problemsolving methods; distinguishes symptoms from underlying problems.- Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm. Takes immediate decisive independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.- Resourcefulness
Secures and deploys resources effectively and efficiently. Identifies and obtains resources needed to accomplish objectives; identifies different ways to accomplish work when resources are limited. Makes progress across multiple priorities or responsibilities.- Ensures Accountability
Holds self and others accountable to meet commitments. Holds self to high standards and consistently honors policies procedures and work requirements. Scrupulously ensures all work is correct.- Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others desires and concerns; strengthens connections by honoring peoples priorities and passions.- Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization. Engages with a wide network across many functions disciplines and business units to add value to organizational efforts. Leverages a wide network to provide insight and influence outcomes.- Communicates Effectively
Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly concisely and professionally when speaking or writing.- Persuades
Uses compelling arguments to gain the support and commitment of others. Convinces others through a variety of means and methods of persuasion including wellreasoned rationale. Recognizes when compromise is necessary and shifts approach to accommodate others.
County Core ValuesAll Broward County employees strive to demonstrate the Countys four core behavioral competencies.- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customercentric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty integrity and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore if you require assistance due to a disability please contact the Professional Standards Section in advance ator email to make an accommodation request.Emergency Management ResponsibilitiesNote: During emergency conditions all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster such as a hurricane or other emergency situation and are expected to perform emergency service duties as assigned.Countywide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics gift and conflict of interest policies.All Broward County employees must establish and maintain effective working relationships with the general public coworkers elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race color religion sex national origin age disability marital status political affiliation familial status sexual orientation pregnancy or gender identity and expression.
Required Experience:
Manager
Employment Type
Full-Time
