Telecaller

• Excellent communication skills (written & oral)
• Good interpersonal skills
• Bengali Hindi English language is mandatory
• Minimum 2 regional languages of Bengali Hindi English
• Bachelors degree in a relevant field or equivalent experience.
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• To provide customer satisfaction on every call/email.
• To ensure closure of the ticket/email within the prescribed TAT.
• To provide a speedy resolution.
• Willingness to work in rotational offs & rotational Shifts.
• To resolve product or service problems by clarifying the customers complaint
• Handle emails/day and calls.
• Also take care of existing customers.
• Handle inbound calls at the call center during business exigencies.
• Ensure customer satisfaction and build longterm relationships.
• Maintain detailed records of customers.
• Strong sales and persuasion skills.
• Detailoriented with strong organizational and problemsolving skills.

bengali,mail,sales and persuasion skills,customer satisfaction,e-mail,good interpersonal skills,strong organizational skills,communication,communication skills,english,customer care,detail-oriented,customer,hindi,problem-solving skills,ability to handle calls and emails,fluency in bengali, hindi, and english,excellent communication skills (written & oral)