Client Ops Manager
Client Ops Manager
Posted on :
21-03-2025
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1 Vacancy
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Job Description
Job Title: Manager Client Operations
Location: Mumbai India
We are a leading HR Tech company seeking a Client Operations Manager to lead a highperforming team optimize workflows and drive customer satisfaction. The ideal candidate will have 810 years of experience in client success or customer service strong leadership skills and an analytical mindset.
Key Responsibilities:
- Lead and mentor the client success team ensuring efficient workload distribution.
- Improve customer service processes using automation and datadriven insights.
- Collaborate with global teams to align strategies and drive operational excellence.
- Monitor KPIs like Net Promoter Score (NPS) and customer satisfaction to enhance service quality.
- Manage escalations build client relationships and contribute to strategic business growth.
Qualifications & Skills:
- Bachelors degree (MBA preferred).
- Strong stakeholder management problemsolving and adaptability.
- Proven leadership in managing diverse teams.
Employment Type
Full Time
Key Skills
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