Senior Travel Counselor
Senior Travel Counselor
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Job Description
You delight the traveler/travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
Create domestic and international travel arrangements for clients to include air hotel and ground transportation.
International travel arrangements should comprise 50 of total bookings
Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel
special
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
You build CWTs commercial value
Sell products that are of commercial value to CWT and contribute to CWTs profitability
Operates with discretion for clients and the travel arrangers
Follow company procedures guidelines and standards
Remain current on value we provide to each customer
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
Adapt and change as requirements of the business change
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
You represent and strengthen the CWT brand in how you work on a daytoday basis
Minimum High School diploma or equivalent
57 years experience in the travel industry in a similar position or in a customer service center required
Superior written and verbal communication skills (in person and on phone)
Proficient in Sabre GDS
Very customer focused and service oriented
Proven ability to create travel arrangements including air hotel and ground transportation (including transactions that are multisegment/multidestination)
Ability to handle multicultural clientele
Diplomatic problem solver and resultsdriven
Adaptable and motivated to learn
Proficiency in technology to research options and to complete process requirements
Knowledge of the Microsoft Excel Avaya phone system Moxie and Power Express a plus
Preferred understanding of international travel as well as requirements (e.g. visas passports and immunization requirements) as to comfortably advise clients of those requirements
Required Experience:
Senior IC
Employment Type
Full Time
