Customer Success Intern
Customer Success Intern
Posted on :
19-03-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and enthusiastic Customer Success Intern to join our dynamic team in Bengaluru India. This internship offers an excellent opportunity to gain handson experience in customer service and support within a fastpaced business environment. As a Customer Success Intern you will play a crucial role in ensuring customer satisfaction and contributing to the overall success of our organization.
- Assist the Customer Success team in managing customer inquiries and requests via phone email and chat
- Help maintain and update customer records in our CRM system
- Collaborate with team members to resolve customer issues and escalate complex problems when necessary
- Participate in customer onboarding processes and followup communications
- Contribute to the development of customer success strategies and best practices
- Assist in creating and maintaining customer support documentation
- Analyze customer feedback and help identify areas for improvement in our products and services
- Support the team in organizing and conducting customer training sessions and webinars
Qualifications :
- Currently pursuing a bachelors degree in Business Administration Marketing Communications or a related field
- Strong verbal and written communication skills with the ability to interact professionally with customers
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Familiarity with CRM software (e.g. Salesforce HubSpot) is a plus
- Excellent problemsolving abilities and attention to detail
- Strong time management skills and ability to prioritize tasks effectively
- Empathetic and patient demeanor with a genuine desire to help others
- Ability to work collaboratively in a team environment
- Fluency in English; knowledge of additional languages is a plus
- Willingness to learn and adapt to new technologies and processes
Additional Information :
What Youll Gain
- Handson experience in customer success and relationship management.
- Exposure to SaaS/business operations in a dynamic work environment.
- Mentorship from experienced professionals in the industry.
- Exposure to a fintech transitioning from start up to scale up.
- Immediately available or available within short notice preferred
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
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