Account Manager Sales Onboarding Specialist
Account Manager Sales Onboarding Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Simplesat is seeking a dynamic and customerfocused Account Manager who excels in both sales and onboarding to deliver a seamless engaging and consultative experience for new users.
This hybrid role requires the ability to provide product demos and drive new customer adoption.
Youll play a pivotal role in ensuring customers get the most out of Simplesat while also contributing to revenue growth through strategic client relationships and product evangelism.
Key Responsibilities:
Sales & Expansion:
Conduct tailored product demos for new and potential clients showcasing Simplesats value proposition for their specific use cases.
Drive upsell and crosssell opportunities during onboarding by identifying additional features or highertier plans that benefit the client.
Maintain a focus on converting trial users into paying customers with clear onboarding strategies that emphasize ROI for the client.
Collaborate closely with the marketing and sales teams to nurture leads and ensure a smooth transition from prospect to active customer.
Customer Onboarding:
Deliver a fun engaging and educational onboarding experience for new Simplesat users ensuring they understand the platforms full capabilities.
Guide customers through the onboarding process (via Zoom email and chat) helping them set up Simplesat within their CRM or helpdesk systems.
Address any initial implementation challenges providing creative solutions to ensure product success in their specific environment.
Act as the first point of contact for customers ensuring their first experiences with Simplesat are positive and that they see immediate value.
Customer Success & Retention:
Proactively monitor account health during onboarding to ensure customers are effectively utilizing Simplesat.
Reduce churn by working closely with active clients to maximize the value they get from the platform providing ongoing product education and consultation.
Use CRM data to track client activity and engagement implementing personalized outreach for atrisk clients.
Collaborate with the product team to provide feedback on customer needs helping inform future feature development.
Support & Knowledge Building:
Assist with troubleshooting and resolving customer issues during the onboarding phase.
Contribute to the growth of our knowledge base helping to build detailed documentation for users to resolve common issues.
Provide customer feedback to the product and support teams ensuring the voice of the customer is heard in product planning and improvements.
Qualifications :
24 years of experience in customer success sales or onboarding roles within a SaaS or tech environment.
Strong experience with CRM tools (HubSpot or similar) to manage leads track customer interactions and monitor account health.
Proven ability to sell value and ROI during demos and onboarding while identifying upsell opportunities.
Excellent English communication and presentation skills with the ability to simplify complex concepts and create an enjoyable customer experience.
- Experience working with customer feedback systems CRM platforms or helpdesk software (Intercom Zendesk Salesforce etc. is a strong plus.
Preferred Skills:
Strong organizational skills with the ability to manage multiple accounts and tasks simultaneously.
Salesminded with a focus on identifying revenue opportunities within the onboarding process.
Ability to work crossfunctionally with product sales and support teams to ensure seamless customer journeys.
Technical Aptitude: Strong technical background in SaaS with the ability to quickly learn and adapt to our product. Proven experience assisting clients with setup integration and troubleshooting.
Skilled at explaining technical concepts in a clear and simple way.
Additional Information :
Benefits
- Competitive salary
- Flexibility in work schedule
- Comprehensive health insurance and a selfimprovement fund to support your growth.
- Work with a friendly quirky team of geeks.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
