Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Guest Service Agent you are the face of Mondrian Gold Coast responsible for delivering exceptional service at every guest interaction. From checkin to checkout you will manage guest experiences with efficiency enthusiasm and professionalism. This role requires a deep understanding of hospitality attention to detail and a passion for exceeding guest expectation.
Main Duties/Responsibilities:
- Greet and welcome guests with a warm professional demeanour ensuring a smooth and efficient checkin and checkout process.
- Operate the hotels Property Management System (PMS) to process reservations cancellations and modifications and ensure accurate data entry and financial processing.
- Address guest inquiries and requests in a timely and courteous manner ensuring their needs are met or directing them to the appropriate departments.
- Handle guest billing payments and account management including processing cash credit and other payment types. Resolve any billing discrepancies and ensure accurate folio balances.
- Ensure compliance with all front office standard operating procedures (SOPs) and hotel policies maintaining consistency in service delivery guest interactions and operational tasks to meet the hotel standards.
Qualifications :
- Previous experience in a luxury or lifestyle hotel environment is preferred but not required.
- Strong interpersonal and communication skills with a commitment to delivering excellent guest service.
- Ability to multitask and work under pressure in a fastpaced environment.
- Proficiency in Opera Cloud is advantageous.
- High attention to detail and strong organizational skills.
- Ability to work a variety of shifts including evenings weekends and public holidays.
- Must have valid Australian Working Rights.
Additional Information :
Mondrian Gold Coast is an equal opportunity employer. We endeavor to select place train and promote the best qualified individuals based upon jobrelated factors such as ability work quality suitability experience and potential.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
