Senior Manager Renewals Subscription Analytics
Senior Manager Renewals Subscription Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
Must be located in Waltham MA or San Diego CA.
ServiceNow is seeking a strategic and resultsdriven Senior Manager of Renewals Subscription Analytics to lead a team of Renewals Subscription Analysts. This leader will oversee renewal sales processes ensure entitlement accuracy and drive operational excellence across global renewal operations. The ideal candidate will excel in stakeholder management team development and continuous process optimization. They will collaborate crossfunctionally with Renewals Sales Customer Success Deal Desk and Validation teams to ensure renewal accuracy licensing alignment and revenue retention.
Responsibilities:
Team Leadership & Development
Lead mentor and develop a global team of Renewals Subscription Analysts fostering a culture of accuracy accountability and continuous improvement
Provide coaching and career development plans to enhance team performance and operational impact
Set clear performance goals and KPIs regularly evaluating progress and addressing gaps
Renewal Strategy &
Oversee the endtoend renewal readiness process ensuring timely validation of quotes entitlement alignment and contract accuracy
Establish best practices for usage verification entitlement validation and risk assessments
Partner with senior stakeholders to develop renewal strategies that align with business objectives and ensure proper usage verification from contract renewal
Operational Excellence & Process Optimization
Identify and drive process improvements to streamline renewal operations reducing manual effort and enhancing accuracy
Lead automation initiatives for usage checks and entitlement validation leveraging AI and datadriven tools
Oversee User Acceptance Testing (UAT) for system updates impacting renewal workflows and entitlement accuracy
Stakeholder Collaboration & Communication
Serve as the primary point of contact for Renewals Sales Deal Desk Validation and Customer Success teams regarding renewal analytics
Ensure alignment across functions on entitlement structures usage insights and validation requirements
Provide executivelevel reporting on renewal performance usage risks and process improvement outcomes
Risk Management & Usage Verification
Manage internal reviews and usage assessments ensuring all renewal contracts meet SaaS licensing expectations
Implement governance processes to monitor and ensure correct usage validation at the beginning of each new term
Proactively identify risks related to underutilization or overages and provide strategic recommendations for optimization
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
- 7 years of experience in renewals operations SaaS contract management licensing validation or subscription analytics
- 3 years of people management experience leading highperforming crossfunctional teams in an enterprise software environment
- Deep understanding of SaaS subscription models licensing validation frameworks and entitlement management
- Proficiency in CRM platforms BI tools for usage analysis and reporting
- Proven ability to lead global teams manage change and drive crossfunctional collaboration
- Strong communication skills with experience presenting complex data and usage insights to senior leadership of various adjacent teams
- Exceptional analytical abilities to interpret complex usage data identify risks and recommend actionable solutions
- Strong attention to detail with a proactive approach to resolving entitlement discrepancies and contract issues
- Experience leading process improvement initiatives and driving operational efficiency through automation
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
