NetworkTelecom Specialist NG911 Administrative Specialist
NetworkTelecom Specialist NG911 Administrative Specialist
Posted on :
07-03-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
- The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
- This position assists the Tier I/II network technicians who monitor the hosted networks.
- Will provide incident response on the system(s) ticket narration document management and will communicate with internal and external customers site technicians and customers alike.
- Will provide support to assist with tracking problems through to resolution.
- This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills Required:
- Bachelors degree or 3 to 5 years in Information Technology Computer Science Business Administration or a combination of education and experience.
- Understanding of technologies operating systems networking.
- Knowledge and experience with Microsoft Excel
- Selfmotivated enthusiastic and able to handle multiple support cases
- Strong writing skills to maintain organized documentation
- Customeroriented and capable of providing high levels of client satisfaction
- Collaborate and work well with others and supporting a team
- Experience with VOIP technologies is a plus
- Experience in a public governance sector is a plus.
- Strong skills in time and calendar management for team and leadership
- Knowledge of network cabling network classification and network topology
Skill
Required / Desired
Amount
of Experience
Bachelors degree or 3 to 5 years in Information Technology Computer Science Business Administration or a combination of education and experience
Understanding of technologies operating systems networking
Knowledge and experience with Microsoft Excel
Selfmotivated enthusiastic and able to handle multiple support cases
Strong writing skills to maintain organized documentation
Customeroriented and capable of providing high levels of client satisfaction
Collaborate and work well with others and supporting a team Experience with VOIP technologies is a plus
Strong skills in time and calendar management for team and leadership
Knowledge of network cabling network classification and network topology
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
