IT Specialist
IT Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The IT Specialist will be responsible of ensuring quality and timely delivery of IT services by acting as liaison between the business and various IT Stakeholders (which may include dealing with IT Service Providers); the person will also be responsible for the daytoday relationship with key business owners and working with different IT Teams in the delivery of worldclass service.
Consequently the role is also to provide some handson having enduser support and administrative and operations support responsibilities; and will also involve strategic and leadership position to handle coordination of the strategy across all of IT Support and ensure disciplined approaches to meet strong professional standards.
- Maintain and manage effective relationships with multiple thirdparty suppliers. Serve as the primary point of escalation for incident and change requests ensuring that service level agreements (SLAs) are met and that supplier performance aligns with business needs.
- Communicate and be the focal point for the dissemination of information from senior management to the team and vice versa.
- Proactively inform Infrastructure teams about supplier shortages and performance issues affecting the supply chain advocating for timely resolutions.
- Oversee onsite IT support and officelevel projects and serve as a Subject Matter Expert (SME) for ITrelated projects within the organization ensuring that all tech needs are addressed effectively.
- Troubleshoot areas of IT poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Ensure escalated issues are addressed according to corporate policies and procedures. Collaborate across departments and escalate matters to the appropriate leadership levels when necessary.
- Coordinate support troubleshooting and repair efforts for IT equipment software and tools ensuring minimal disruption to operations.
- Establishes relationships with technology vendors to leverage resources and support for the organizations IT needs.
Qualifications :
Minimum Requirements:
- Degree in computer science information systems or relevant discipline. PRINCE2 MSP practitioner
- Minimum 5 years relevant across Information Technology experience in sizable multinational companies
- Strong leadership and influence skills
- Strong technology background with an understanding of emerging technology trends
- Experience managing IT teams across the different IT disciplines
- Strong knowledge of CUSTOMER SERVICE networks platforms storage and other IT areas
- Strong ITIL knowledge & best practises
- BPO industry relevant experience would be a nice to have
- Flexibility to work on projects and tasks outside of business hours and in weekends to ensure minimal disruption to the business will be necessary from time to time.
- Amenable to work on a hybrid work arrangement 2x3x onsite work)
- Open to any shift schedule
Attributes:
- Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
- Ability to maintain good customer relationship with the ability to suggest ways to improve customer support customer experience (Customer Service)
- Ability to be thorough and meticulous in completing assigned tasks and identifying errors duplicates & discrepancies through defined methods. (Attention to Detail)
- Ability to identify and resolve simple to moderate with the ability to provide resolution alternatives by following defined policies and procedures. (Problem Solving)
Additional Information :
About AECOM
AECOM is the worlds trusted infrastructure consulting firm delivering professional services throughout the project lifecycle from advisory planning design and engineering to program and construction management. On projects spanning transportation buildings water new energy and the environment our public and privatesector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise a culture of equity diversity and inclusion and a commitment to environmental social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether youre working from an AECOM office remote location or at a client site you will be working in a dynamic environment where your integrity entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a safe and respectful workplace where we invite everyone to bring their whole selves to work using their unique talents backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation benefits and wellbeing programs to meet the diverse needs of our employees and their families. Were the worlds trusted global infrastructure firm and were in this together your growth and success are ours too.
Join us and youll get all the benefits of being a part of a global publicly traded firm access to industryleading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer we believe in each persons potential and well help you reach yours.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
