Guest Service Agent - All Rounder
Guest Service Agent - All Rounder
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Job Description
As the first and last point of contact for our guests youll set the tone for their stay by offering warm friendly service from start to finish. Youll play a key role in ensuring everything runs smoothly handling guest requests with ease and working closely with other teams to exceed expectations. Your proactive approach to anticipating guest needs will help create memorable experiences.
Key Responsibilities:
- Ensure smooth checkin/checkout experiences while prioritizing guest satisfaction
- Promote Accors loyalty program and meet enrollment goals
- Maximize occupancy and revenue by identifying upsell and crosssell opportunities
- Operate phone systems efficiently and assist with portering duties as needed
- Deliver personalized service that ensures an exceptional guest experience
If youre passionate about providing exceptional service and looking to grow your hospitality skills this is a great opportunity to make a real impact.
Qualifications :
- Previous experience in a Front Office role in a hotel setting
- Proficiency in Microsoft Office; experience with Opera Cloud is a plus
- Strong service orientation with exceptional attention to detail
- Ability to work independently take initiative and excel in a fastpaced environment
- Excellent verbal and written communication skills
- Flexibility to work various shifts including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
