Technical Curriculum Developer

What you get to do in this role:

• Determine how best to educate our customers partners and employees in the use of the ServiceNow platform in a way that aligns with the product roadmap customer needs and compliance with best practices.
• Conduct interviews/learning needs assessments to identify knowledge and skills gaps and relevant training requirements.
• Establish relationships with key stakeholders and subject matter experts to develop course specifications gather course content and develop materials.
• Execute on endtoend planning design and development of engaging learning activities and compelling technical course content across multiple products and at a variety of expertise levels and roles that enhances retention and transfer of learning for delivery via instructorled virtual eLearning job aids and recorded formats.
• Incorporate technology and adult learning theory to increase offerings of training solutions (audio video interactions simulations role plays games etc).
• Review feedback and refine course materials based on feedback to support instructor and learner needs.
• Develop and manage delta updates to courseware and marketing documentation to ensure uptodate knowledge throughout each release of the ServiceNow platform.
• Provide trainthetrainer sessions for internal subject matter experts (SMEs).
• Contribute to certification exam materials including scenarios multiplechoice and other item formats for use in testing ServiceNow platform knowledge.
• Manage instructional design projects from inception to completion providing leadership project coordination and crossfunctional collaboration with work teams throughout ServiceNow.
• Travel up to 20 (worldwide) per year.

Qualifications :

To be successful in this role you have:

• 25 years handson experience with the ServiceNow platform.
• 25 years eLearning/Instructional Design experience for Information Technology (IT) or Software Development topics.
• Experience in rapid development and quick turnaround of training deliverables.
• Developed and used graphics templates and icons in instructional design work.
• Incorporated measurements and assessments into learning programs.
• Utilized effective project management techniques to organize training projects and to ensure quality.
• Experience with Web Technologies (XML HTML Angular Bootstrap JavaScript Web Services etc) and working in a SaaS environment.
• Strong working knowledge of MS Office applications including Word Excel and PowerPoint.
• Working knowledge of eLearning technologies such as authoring tools (e.g. Articulate 360 Captivate) and design/development tools (e.g. SnagIt Camtasia ScreenFlow).
• Experience with Learning Management Systems (LMS) and web conferencing applications (e.g. Zoom WebEx).
• A high level of flexibility creativity and dependability.

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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