Customer Support and Order Management
Customer Support and Order Management
Posted on :
02-03-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
The Order Management associate has the responsibility to manage dealer/distributor/direct customer orders on a daily basis. They are the key link in communication with our customers for order fulfillment related questions. The individual works closely with cross functional teams to ensure that every order is processed on time and accurately as per purchase order terms.
RESPONSIBILITIES
The Order Management associate has the responsibility to manage dealer/distributor/direct customer orders on a daily basis. They are the key link in communication with our customers for order fulfillment related questions. The individual works closely with cross functional teams to ensure that every order is processed on time and accurately as per purchase order terms.
RESPONSIBILITIES
- Processing of all incoming customer orders in SAP ECC as per the agreed SLA.
- Creation of Sales order Return orders FOC orders Sample orders as per policy guidelines
- Validate incoming orders to ensure accurate and appropriate customer order delivery
- Closely coordinate with internal and cross functional teams to ensure timely processing of orders
- Coordinate with Accounts Receivable team for order release status
- Ensure to receive and maintain records of approvals as per COA for processing of any deviation
- Manage customer queries related to order processing
- Update sales team on the order status
- Data support for audit
- Preparation of MIS dashboards
- Interact with customer as and when required
- Adherence to process & guidelines.
Employment Type
Full Time
Key Skills
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