Helpdesk Support Specialist
Helpdesk Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Helpdesk Support Specialist
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities
- Serve as the first point of contact for IT support requests via phone email or ticketing system.
- Diagnose and resolve hardware software and network issues for desktops laptops printers and mobile devices.
- Assist with password resets account management and software installations.
- Provide guidance and training to users on IT systems and security best practices.
- Escalate complex issues to higherlevel support teams when necessary.
- Maintain detailed records of troubleshooting and resolutions in the ticketing system.
- Support IT asset management including inventory tracking and updates.
- Ensure compliance with IT policies security protocols and data protection measures.
- Experience in an IT helpdesk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Microsoft 365 Active Directory VPNs and remote desktop tools.
- Basic understanding of networking (TCP/IP DNS WiFi VPNs).
- Excellent communication and customer service skills.
- Ability to troubleshoot hardware and software issues efficiently.
- IT certifications (e.g. CompTIA A ITIL Microsoft Certified) are a plus.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
