Payment Solutions Customer Support
Payment Solutions Customer Support
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Job Description
Location: Lisbon Portugal
Training Start Date: 27th March 2025
Are you passionate about delivering toptier customer support Do you thrive in a fastpaced environment solving customer inquiries with precision and care Join our dynamic team in Lisbon and be part of a global payment solutions project!
What Youll Do
- Assist Spanishspeaking customers via phone email and chat resolving inquiries with efficiency and professionalism.
- Provide expert guidance on payment transactions security procedures and account management.
- Troubleshoot technical issues and escalate complex cases when necessary.
- Maintain accurate records of customer interactions and solutions provided.
- Collaborate with internal teams to enhance customer experience and service efficiency.
The Offer
Compensation & Benefits:EUR/year gross including
- Base Salary: 870 EUR/month (paid 14 times per year).
- Complexity Bonus: 50 EUR/month (paid 12 times per year).
- Meal Allowance: 7.23 EURper working day (net).
- Transport Allowance: 20 EUR/month.
- Health Insurance: Provided from Day 1 (free after 6 months).
Work Schedule & Flexibility:
- 24/7 Rotational Shifts (including nights & weekends).
- Two consecutive rotative days off per week.
Career Growth & International Work Environment
- Work with a leading global payment solutions provider.
- Career development opportunities in a fastgrowing industry.
- Be part of a multicultural and inclusive workplace.
What Were Looking For
Fluent Spanish Speaker (C1) with strong communication skills.
English Proficiency (C1) for internal communication.
Problemsolving mindset with a customercentric approach.
Ability to work on rotational shifts (including nights & weekends).
Techsavvy with basic troubleshooting skills.
Hiring Process
Application Review We assess your profile.
Language Assessment Demonstrate your Spanish skills.
Interviews with the Client Final selection stage.
Employment Type
Full Time
