Chat Customer Support Representative Croatian
Chat Customer Support Representative Croatian
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Croatian speakingChat Customer Support Representative to support customers of anecommerce platform.
Position: Chat Customer Support Representative
Location: ClujNapoca Romania
Employment type: Fulltime
Remuneration: Base salary performance bonuses
DUTIES AND RESPONSIBILITIES:
- Communication via incoming emails tickets and chat with customers in order to solve their issues related to the products
- Customer Order Management
- Secure and deepen client retention contribute to excellent customer support
- Secure that all complaints are being recognized recorded confirmed and solved effectively
- Adhere to given processes and procedures
- Update the database of customers and document activities
- Reporting the most common issues to the support team for further escalations
REQUIREMENTS:
- Native or fluent in Croatian (C1 level) with strong proficiency in both written and spoken communication as well as English fluency.
- Preferable college degree or related work experience
- Good MS Office skills and familiarity with ticketing systems
- Excellent customer service skills
- High motivation and enthusiastic approach selforganized
- Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage
BENEFITS:
- Sign on and performance bonuses
- Attractive remuneration package
- Public transportation paid for first 6 months
- 6 months accommodation if needed
- Meal tickets (30 RON/day) approx 150 EUR net/month
- Private medical package
- Paid professional training
- Internal development opportunities
- Discounts with partners
- Gympass monthly subscription
- Employee assistance/wellbeing program subscription
Employment Type
Full Time
