Technical Support Engineer

Location: Remote United States

Job Type: Fulltime

Compensation: Competitive salary Benefits

Industry: Civil Engineering Construction Infrastructure

Were growing fast and looking for a Technical Support Engineer to join our team remotely. If youre someone who loves problemsolving enjoys helping customers and thrives in a fastpaced engineering environment this role is perfect for you!

At MapleCraft Engineers we design build and support cuttingedge engineering solutions for civil infrastructure construction and industrial projects. Our work drives innovation and excellence and we need someone who can help keep our systems customers and teams running smoothly.

If youre passionate about troubleshooting supporting engineering teams and working with advanced tools remotely wed love to have you on board.

What Youll Be Doing

Technical Support & Troubleshooting

Serve as the first point of contact for engineers clients and field teams facing technical issues.

Diagnose and resolve hardware software and systemrelated issues in engineering applications.

Provide remote support via email chat and video calls ensuring quick and efficient resolutions.

System Administration & Maintenance

Support engineering software CAD applications remote monitoring systems and project management tools.

Assist in managing cloudbased platforms network configurations and IT security protocols.

Perform system updates patch installations and performance optimizations.

Remote Monitoring & Incident Response

Monitor engineering systems network connectivity and cloudbased infrastructures to detect potential issues.

Proactively address system failures ensuring zero downtime for critical operations.

Collaborate with engineering teams to implement automation and preventive maintenance solutions.

Documentation & Process Improvement

Create technical documentation support guides and troubleshooting FAQs.

Recommend improvements to support processes and implement better helpdesk workflows.

Train internal teams on best practices for system usage and troubleshooting.

Client & Team Collaboration

Work closely with project engineers IT specialists and external vendors to resolve complex issues.

Provide technical training and guidance to nontechnical team members.

Assist customers and field engineers with remote installations software setups and equipment configurations.

What We are Looking For

Education & Experience

Bachelors degree in Engineering Computer Science IT or a related field.

3 years of experience in technical support helpdesk engineering or IT support.

Technical Skills

Experience with AutoCAD Revit BIM software or other engineering applications.

Knowledge of cloudbased platforms remote desktop tools and network troubleshooting.

Familiarity with IoTbased monitoring systems construction technology or project management software is a plus.

Strong problemsolving analytical and troubleshooting abilities.

Soft Skills & Work Ethic

Customerfocused: you genuinely enjoy solving problems for others.

Strong communicator: able to explain technical concepts in a simple clear way.

Selfmotivated: able to work independently and handle multiple tasks in a remote setting.

Team player: you collaborate well and love finding solutions together.

Why Youll Love Working Here

Competitive Salary & Performance Bonuses We recognize your hard work!

Fully Remote Work Work from anywhere in the U.S. with flexible hours.

Comprehensive Health Benefits Medical dental and vision coverage for you and your family.

Career Growth & Learning Opportunities We invest in certifications workshops and skill development.

Generous Paid Time Off & Holidays Because worklife balance matters.

CuttingEdge Technology Work with the latest engineering and IT tools in the industry.

Supportive & Innovative Team Culture A collaborative environment where your ideas matter.

How to Apply

Ready to join a team where your skills make a real impact

Send your resume and a short cover letter telling us why youre excited about this role to

Were excited to meet you and bring your expertise to MapleCraft Engineers! Lets build something great together.

Health Insurance
Paid Time Off