Associate-Account Management
Associate-Account Management
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Job Description
Job Description: Airline Reservation Specialist (Bilingual Spanish & English)
Position Overview: We are seeking a dynamic and customerfocused Airline Reservation Specialist fluent in both Spanish and English. In this role you will assist customers with flight reservations provide information on flight schedules fare structures and help resolve any booking issues while delivering exceptional service.
Key Responsibilities:
Customer Service:
- Assist customers in both English and Spanish with booking flight reservations modifications and cancellations.
- Answer inquiries related to flight availability ticketing policies baggage policies and general airline information.
- Provide detailed information about destinations flight schedules and pricing options.
Reservations and Ticketing:
- Make new reservations and issue tickets via the airlines reservation system.
- Handle changes or cancellations to existing reservations in accordance with company policy.
- Process payments and provide customers with accurate fare quotes.
Problem Resolution:
- Address and resolve customer concerns or complaints regarding bookings flight changes or other issues in a professional and empathetic manner.
- Offer alternatives and solutions to customers when facing overbookings delays or cancellations.
Language Support:
- Effectively communicate with customers in both Spanish and English ensuring clear and accurate exchanges.
- Provide bilingual assistance for Spanishspeaking customers and ensure that language barriers are addressed promptly and professionally.
Documentation and Reporting:
- Accurately document customer interactions including reservations cancellations and special requests.
- Report any technical issues or irregularities with the reservation system to the appropriate departments.
Collaboration:
- Work closely with other departments (e.g. customer service ticketing and flight operations) to ensure smooth booking processes.
- Assist in maintaining uptodate knowledge of airline policies fare rules and seasonal offerings.
Qualifications :
Qualifications:
- Language Skills: Fluent in both Spanish and English (written and verbal).
- Technical Skills: Proficiency with airline reservation systems (e.g. Sabre Amadeus or Galileo) is preferred.
- Communication: Excellent verbal and written communication skills in both languages.
- ProblemSolving: Ability to handle stressful situations and provide solutions effectively.
- Attention to Detail: Strong attention to detail to ensure accuracy in bookings and customer information.
- Flexibility: Ability to work in shifts including weekends and holidays as required.
Preferred Skills:
- Experience in the travel industry or with airline reservations.
- Knowledge of international travel regulations.
- Strong multitasking abilities and the ability to work under pressure in a fastpaced environment.
Working Conditions:
- Fulltime position.
- Work from home.
- Flexible work hours including weekends and holidays.
Additional Information :
We will give you:
- Very competitive salary.
- Salary increases upon reached milestones.
- Attractive performance incentives.
- Other than the statutory taxes we also offer our employees a unique social benefits package which includes: Additional Health Insurance; Life Insurance; Food Vouchers; Gift Vouchers;
- Unique Training & Development Opportunities (Elearning & Classroom modules International Certifications).
More reasons to join us:
- Fully digital employee services through eSignature.
- Employee assistance program including 24/7 access to psychological support.
- Employee discounts portal featuring over 20 exclusive discounts.
- Employee referral program.
- Rewards and recognition program.
- Parking available according to the companys policy.
- Multisport card partially covered by the company.
- Inhouse learning and development portals with training options for certification.
- Multiple events organized for employee engagement and wellness initiatives.
- Gift for birth or adoption.
- Corporate social responsibility events and team buildings.
Are You Ready to Soar in Your Career
Join us at Sutherland Bulgaria and begin an extraordinary career in the exciting world of airline hospitality as an Airline Reservation Specialist.
Its not just a job its your career!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
