QA Analyst Finance Account
QA Analyst Finance Account
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Arrangement: Onsite
Shift Schedule Restdays: Shifting
Responsibilities:
- Audit the number of cases / calls as mandated by the client and track performance.
- Review calls/completed cases for adherence to internal/regulatory guidelines.
- Record feedback on Agents & his/her areas of improvements.
- Bring in necessary changes to the process and constant updating of core process.
- Attend calibrations sessions both internal and with the clients.
- Able to identify the Root cause and share observations with Operations.
- Should have knowledge on 7 QC tools.
- Must have a good knowledge on Excel TNA/TNI/TTQRAG analysis and BQM to identify bottom performers and support management.
Qualifications:
- Min 23 years of experience as QA in contact center/BPO.
- 2 to 4 Years of customer service experience preferred banking operations experience.
- Undergrad / bachelors degree.
- Basic Understanding of Quality methodologies like Six Sigma Lean kaizen etc.
- Excellent Communication & feedback/ coaching Skills
- Proficient at MS office Applications like PowerPoint Excel etc.
- Willingness to work in shifts Excellent oral and written communication and listening skills.
Employment Type
Full Time
