Dutch Language Customer Service Assistant

Do you speak Dutch language fluently Are you passionate about creating a safe and positive online environment Were looking for a Customer Support professional to join our Clients dynamic team in Lisbon!

Tasks

• Communicate with customers using various channels (telephone email and chat)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing troubleshoot and provide the solution
• Identify when the issue should be reassigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorize cases and possible bugs so that our engineering team can address them
• Maintain and update all jobrelated administrative forms

Requirements

• Professionally fluent in Dutch both oral and written. Fluent in English (at least B2 level)
• Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
• Resourceful and stressresilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in a timely manner
• Ability to work independently while being a team player at the same time

Benefits

• Excellent remuneration package based on experience skills and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Meal allowance
• Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 07 AM 08 PM
• Transportation allowance
• Private health insurance
• Yearly performance bonus
• Relocation allowance and assistance in finding accommodation
• And many others!

Ready to make a positive impact on a global company Apply today!