Relationship Manager

Job Title: Relationship Manager

Location: Ahmedabad

Company: Kiran Motors

About Kiran Motors: Kiran Motors is a leading automobile dealership committed to delivering exceptional customer service and highquality vehicles. With a rich history of innovation and customer satisfaction we are dedicated to creating the best possible experience for our clients.

Job Description:

Position Summary: We are seeking a dynamic and resultsoriented Relationship Manager to join our team. The Relationship Manager will be responsible for building and maintaining strong relationships with customers ensuring a high level of customer satisfaction and driving sales growth. This role requires excellent communication skills a customerfocused attitude and a deep understanding of the automotive industry.

Key Responsibilities:

1. Customer Relationship Management:

   • Develop and maintain longterm relationships with customers.
   • Act as the primary point of contact for customer inquiries and concerns.
   • Provide personalized service and support to ensure customer satisfaction.

2. Sales and Business Development:

   • Identify and pursue new business opportunities to achieve sales targets.
   • Conduct market research to understand customer needs and preferences.
   • Present and demonstrate vehicles to prospective customers.
   • Negotiate and close sales deals.

3. AfterSales Support:

   • Follow up with customers postpurchase to ensure satisfaction.
   • Address any issues or concerns promptly and effectively.
   • Coordinate with the service department to ensure timely and efficient vehicle maintenance.

4. Customer Feedback and Improvement:

   • Gather and analyze customer feedback to identify areas for improvement.
   • Implement strategies to enhance the overall customer experience.
   • Collaborate with other departments to address customer needs and improve service quality.

5. Reporting and Documentation:

   • Maintain accurate records of customer interactions and transactions.
   • Prepare regular reports on sales activities and customer satisfaction metrics.
   • Keep uptodate with industry trends and best practices.

Qualifications:

• Bachelor's degree in Business Administration Marketing or a related field.
• Proven experience in sales and customer service preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to build and maintain relationships with customers.
• Excellent problemsolving and negotiation skills.
• Proficiency in MS Office and CRM software.
• Valid driver’s license.

Benefits:

• Competitive salary and commission structure.
• Health and wellness benefits.
• Opportunities for professional growth and development.
• Friendly and supportive work environment.