Customer Support Representative

Who are we looking for

Were looking for Bilingual Customer Advisors (Turkish Speaker). This can be an On Site / Hybrid / Remote working opportunity within LisbonPortugal.

**Relocation Package is available depending on the candidate for the EU zone!

Responsibilities:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries questions and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions support documents and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher
• Good level of English B2
• Good ProblemSolving Skills
• Strong troubleshooting skills

Ready to redefine the future of customer service in the travel industry from Portugal Waste no time submit your application now including your CV!

Remote Work :

No