Booking Centre Agent

Ready to Kickstart Your Medical Administration Career? Join South Coast Radiology as a Booking Centre Agent!

Are you ready to be the friendly voice that patients hear first? Want to dive into the exciting world of medical administration? Look no further - South Coast Radiology is calling your name!

About the Role

As a Booking Centre Agent, you'll be the superstar coordinating patient appointments and making their first interaction with us a great one. From scheduling and managing appointments to facilitating pre-admission assessments across CT, X-ray, Ultrasound, MRI, and Nuclear Medicine (Including PET) for all our locations.

We offer both part-time and full-time roles, with shifts between 7:00 AM and 5:30 PM, Monday to Friday. Enjoy competitive industry rates and annual salary reviews.

Plus, for the right candidate, there's an awesome hybrid work-from-home option.

Why You'll Love It Here ❤

• Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.
• Work-Life Balance: Enjoy living and working on the beautiful Gold Coast.
• Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.
• Expert Team: Learn from an experienced team willing to share their knowledge.
• Full Uniform Provided: Look professional with our provided uniforms.
• Recognition Programs: Enjoy staff recognition programs and awards.
• Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider.
• Fitness Passport: Access over 1000+ fitness locations nationwide.
• Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family.
• Career Development: Explore fantastic opportunities to further your career with South Coast Radiology.
• Flexibility: Opportunities to work from home (terms and conditions apply)

What You'll Be Doing 👉

• Answering Calls: Be the friendly, professional voice that patients and referrers hear.
• Scheduling: Use our state-of-the-art RIS system - Karisma
• Maximising Efficiency: Keep things running smoothly by managing appointments.
• Quoting Fees: Inform patients about fees and Medicare rebates.
• Prepping Patients: Make sure patients know what to do before their visit.

What You Bring 👍

• Customer Focus: Experience in a customer-facing role is a plus!
• Willingness to Learn: Ready to dive into medical imaging terminology.
• Tech Savvy: Advanced computer and keyboard skills are a must.
• Service Excellence: Deliver exceptional customer service every time.
• People Skills: Show care, compassion, and empathy to our patients.
• Problem-Solving: Optimise appointment slots with your analytical skills.
• Time Management: Stay organized and meet team KPI's.
• Positive Attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily.

Ready to embark on an exciting journey with South Coast Radiology? Express your interest now and join our fantastic team - we can't wait to meet you! Simply select APPLY NOW or upload your application at For further questions, please contact Jodie on

Don't miss out on this career changing opportunity to be part of Gold Coast's premier radiology clinics, South Coast Radiology - As the largest radiology group in the Gold Coast region, and one of the longest standing radiology providers in the Southeast Queensland region, the heart of our mission is the delivery of high-quality excellence and innovation in the diagnostic medical imaging industry. With 17 convenient locations across the Tweed and Gold Coast regions including two hospital sites, we service patients from Pimpama all the way down to Tweed Heads. as well as practices in Mackay and Toowoomba.