German Customer Support In Lisbon - Portugal

Become a German Customer Support Hero in Lisbon!

Do you have a penchant for problemsolving and a flair for communication in the German language Then sunny Lisbon awaits you! We are looking for C2level German speakers with B2 English to join our vibrant team as a Customer Support Specialist. Provide stellar assistance handle queries about products overcome technical challenges and keep our customer satisfaction soaring.

Key Responsibilities:

• Manage customer inquiries with empathy and efficiency via phone email and live chat.
• Offer guidance on orders payments refunds account management and other ecommerce activities.
• Troubleshoot and resolve technical issues related to software and hardware use.
• Maintain data integrity in the customer relationship management systems.
• Be adaptable to changes and actively participate in team brainstorming for continuous improvement.

Your Skill Set Includes:

• Excellent command of German and good proficiency in English.
• Prior experience in customer support is desirable but a strong willingness to learn is essential.
• Ability to work flexible shifts providing coverage when customers need you most even on some holidays.
• Proactive and collaborative mindset to ensure the best outcomes for customers and the company.

Benefits:

• Competitive salary with bonus potential
• Relocation package to Lisbon including assistance with finding accommodation
• Vibrant international working environment
• Career development opportunities
• Indepth training and ongoing support
• Access to wellness programs and community activities

For people joining us from other countries outside of Portugal we offer a great relocation support package to make your move going perfectly smooth!

• Travel expenses
• Airport transfer
• Accommodation expenses
• Full support through our dedicated relocation specialist

Why Lisbon

In addition to advancing your career you get to relish Lisbons warm weather rich culture and the enviable worklife balance the city offers. We support your relocation to ensure a smooth transition to your new role and life in Portugal.

Embrace the chance to make a difference in our customers lives while we make a difference in yours.

Apply now and turn your customer support skills into sunlit success!