Customer Service Rep....
Customer Service Representative
Posted on :
16-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2844848
Customer Service Representative
HIGHLIGHTS
Location: Phoenix AZ
Position Type: Direct Hire or C2H
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Customer Service Representative to join their team!
Job Description:
Under general supervision employee performs all duties associated with customer service and sales in a polite empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers.
Key Responsibilities:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and requirements:
Education:
"We are GTN – The Go To Network"
HIGHLIGHTS
Location: Phoenix AZ
Position Type: Direct Hire or C2H
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Our client is looking for a Customer Service Representative to join their team!
Job Description:
Under general supervision employee performs all duties associated with customer service and sales in a polite empathetic and professional manner. Exercises independent judgment and discretion in communicating with customers.
Key Responsibilities:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide customers with pricing delivery and product information.
- Answer customer questions resolve problems and perform other marketing activities (i.e. promote and sell products and enter or confirm sales).
- Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate Department.
- Receive and or place telephone calls which are nonroutine and may require deviation from standard procedures.
- Receive and answer customer questions comments or complaints while following established guidelines.
- Prepare responses to customers in required format.
- Act as a liaison between the customer and various departments within the company.
- Maintain records and assist in the preparation of required reports.
- May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
- May provide backup relief coverage for the Company’s Receptionist and alternate coverage for job duties when other departmental coworkers are not present.
- Perform tasks promptly.
- Ensure that output normally equals or exceeds that expected.
- Produce work product that seldom has appreciable errors.
- Conduct themself in a businesslike and civil manner.
- Ability to react to changes productively and perform other essential tasks as assigned.
Skills and requirements:
- Applicant must be legally authorized to work in the U.S.
- Ability to effectively present information and respond to questions from coworkers and customers.
- Ability to interface effectively with various interlocking departments.
- Ability to acquire extensive knowledge of the Company’s product lines and applications.
- Possess effective time management skills.
- Exhibit attention to detail
- Maintain a continuous improvement focus.
- Possess the availability flexibility and maturity to represent the Company.
- Ability to sit for prolonged periods in front of a computer.
- Ability to read write and follow written and verbal instructions in English.
- Ability to work well with only a modest amount of repeated instructions.
- Ability to be team oriented and possesses flexibility and adaptability.
Education:
- Must possess a High School Diploma or a GED.
- 1 year experience Additional training in a technical school environment for six or more months is highly desirable.
"We are GTN – The Go To Network"
Employment Type
Full Time
Key Skills
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