Specialist Business Operations
Posted on :
14-05-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-05-2024
Job Description
Req ID : 2838684
Overview
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures
Position: Specialist Business Operations
Location: Bangalore
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description:
ACCOUNTABILITIES
- Provides operational support through varied informational processing activities that supports a specific business need
- Organizes and maintains files (hardcopy and electronic) for group supported
- Researches and obtains specific information requested by group supported
- Administers programs projects and processes specific to the operating unit served
- Serves as a liaison with others within and outside the company
- Prepares standard or complex documents from various source materials
GENERAL SUMMARY
- As a Specialist Business Operations you will be Responsible to support the Resource Management function within Global Business Services (GBS).
- You will Coordinate to plan & schedule Technical Resources to specific client engagement projects within a specific geography or practice.
- Partner with other resource managers to source & share additional delivery resources across different geographies for effective resource utilization.
- Develop and cultivate strong internal customer relationships within services organization. You are required to prioritize the tasks and work towards resolution with a sense of urgency.
- Perform Training to new hires and share process updates to the larger team to ensure workflow consistency.
- Take ownership of building and maintaining process documentations prepare team reports and present to leadership in various forums
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Take ownership of Resource Scheduling Activities for the assigned region
- Ensure all assigned tasks and responsibilities are successfully performed and completed within the prescribed SLA parameters.
- Resolve any scheduling issues arising with a sense of urgency by working with the respective team
- Collaborate with RMs across different regions to fulfill the resource requirements and apply attained experience and knowledge in solving routine issues and problems
- Help in maintaining the Process Documentations as per ISO Audit requirements.
- Cross train team members as and when needed
- Be flexible and open to working in various time zones and timelines and extension of work hours as required
- Adhere to all the policies and procedures of the organization and the line of business
- Performs other duties as required
SKILLS
- Ability to multitask prioritize and coordinate with multiple teams across geographies to meet deadlines.
- Excellent written and spoken English skills and an ability to compose a grammatically correct concise and accurate written response
- Excellent interpersonal skills with the ability to communicate complex issues correctly and clearly to both internal and external customers.
- Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
- Strong time management and organizational skills
- Ability to effectively manage time and individually prioritize multiple tasks of competing priority
- Excellent ability to determine situational needs and provide appropriate solutions
- Positive attitude with quick learning ability & good grasping power.
- Demonstrate flexibility to work overtime hours as per business requirement
QUALIFICATIONS:
- Graduate in any discipline
- Good knowledge of computers (Basics MS Office) required
- Exposure and/or experience to Incident Management tools like ServiceNow preferred
- Knowledge and/or experience working on SAP Project module preferred
- Exposure and/or experience with ITIL concepts preferred
- Education Required: Bachelors and/or Masters (NonTechnical)
- Experience Required: 25 Years Physical Requirements: Not Applicable
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Company Industry
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
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