Customer Support Specialist

Our client a world leader in life sciences and diagnostics is looking for Customer Support Specialist. Kindly have a look at the details below and let me know if you are interested.

Job Title: Customer Support Specialist Indianapolis IN
Job Duration: Long Term Contract(Possibility Of Extension)
Company Benefits include:

• Healthcare (Medical Dental & Vision)
  
• Paid Sick leave
  
• 401k (with 2% employer match)
  

Key Responsibilities:

• Act as the primary point of contact for service representatives addressing inquiries and troubleshooting issues related to resource dispatching case creation spare parts availability and distribution.
  
• Provide phone support to field representatives.
  
• Maintain excellent workload management balancing multiple tasks efficiently while ensuring a high level of quality in a fastpaced environment.
  
• Communicate proactively and effectively with teammates stakeholders leadership and other colleagues.
  
• Maintain documentation according to established guidelines.
  

Qualifications:

• Associate s Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.
  
• Ability to handle multiple functions simultaneously.
  
• Intermediate computer skills including the ability to perform some advanced functions within various software packages.
  
• Ability to develop expert product knowledge for areas of responsibility.
  
• Previous experience with SAP and Salesforce.