Customer Service Representative Night Shft

This is a remote position.

• Working Setup:
  

• Remote but must be willing to report to the office at least once a month
  
• Must be willing to attend an onsite 2week Product Orientation upon hiring
  
• MondayFriday
  
• Graveyard Shift; 8 PM to 6:36 AM (Including the 1 hour break)
  
• Equipment will be provided

• Handle customer inquiries concerns and complaints promptly and professionally.
  
• Assist customers in locating products answering questions and providing information about promotions or special offers.
  
• Process customer transactions accurately and efficiently.
  
• Assist customers in making informed purchasing decisions by providing product information and recommendations.
  
• Monitor product levels and inform the team to restock as needed.
  
• Communicate with the inventory team to ensure product availability.
  
• Process returns and exchanges according to company policies.
  
• Resolve issues related to returns or exchanges in a customerfriendly manner.
  
• Prepare accurate reports and make adjustments when needed.
  
• Promote loyalty programs discounts and special promotions to encourage repeat business.
  
• Actively engage customers to gather feedback and assess their overall satisfaction.
  
• Collaborate with fellow team members to ensure a smooth and efficient store operation.
  
• Perform other tasks that may be assigned from time to time.
  

Requirements

• Bachelor s degree in Mass Communication or relevant field.
  
• A minimum of 2 years experience as CSR.
  
• Experience with Ecommerce
  
• Experience in online upselling
• Experience with US market like North American etc.
  
• Must have excellent English communication skills and English as his or hr first language
  
• Someone who can deal with aggressive clients
  
• Outstanding communication and interpersonal skills.
  
• Uptodate on the latest trends and technologies.
  
• Knowledge in order fulfillment in different ECommerce platforms (ie: Shopify Amazon etc.)
  
• Willing to work night shift schedule