Sr Okta Analyst with IAM - Las Vegas NV on site

Sr. Okta Analyst in Las Vegas NV on site 5 days a week

Must be a US Cit GC EAD or TN Visa to work on W2 Location Las Vegas NV Day 1 onsite Experience level 810 years Mandatory Skills Okta with IAM Full Time Responsibilities Technical Support: * Handle escalated customer inquiries related to CIAM including authentication authorization and user registration. Investigate and resolve complex technical issues promptly. Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. Handson design implementation configuration integration and deployment experience with CIAM tools like OKTA Ping etc. Well versed with all the various CIAM components and modules. Experience in the design and implementation of CIAM custom connectors. Web Services (both Soap Based as well as Restful). Platform Expertise: Develop indepth knowledge of Auth0 and Okta CIAM platforms. Assist customers with configuration integration and customization. Incident Management: Monitor and manage incidents adhering to SLAs. Document troubleshooting steps and resolutions. Customer Communication: Communicate effectively with customers providing clear and concise instructions. Escalate critical issues to L3 support or engineering teams. Continuous Improvement: Identify areas for process improvement and contribute to knowledge base articles. Stay updated on industry trends and best practices. Qualifications Bachelors degree in computer science Information Technology or related field. Experience: Overall 10 years in access management space Minimum 4 years of experience in CIAM support or related roles. Proficiency in Auth0 and Okta CIAM platforms. Technical Skills: Strong understanding of authentication protocols (OAuth SAML OpenID Connect). Familiarity with JavaScript REST APIs and web technologies. Soft Skills: Excellent problemsolving abilities. Customerfocused mindset. Effective communication skills. Certifications (preferred): Auth0 Certified Customer Identity Cloud Developer. Okta Certified Professional

Job highlights

Identified by Google from the original job post

Qualifications

Experience level 8 years

Mandatory Skills Okta

Bachelors degree in computer science Information Technology or related field

Overall 10 years in access management space

Minimum 4 years of experience in CIAM support or related roles

Proficiency in Auth0 and Okta CIAM platforms

Strong understanding of authentication protocols (OAuth SAML OpenID Connect)

Familiarity with JavaScript REST APIs and web technologies

Excellent problemsolving abilities

Customerfocused mindset

Effective communication skills

Responsibilities

Handle escalated customer inquiries related to CIAM including authentication authorization and user registration

Investigate and resolve complex technical issues promptly

Collaborate with L1 / L2 support and engineering teams to ensure timely resolution

Handson design implementation configuration integration and deployment experience with CIAM tools like OKTA Ping etc

Develop indepth knowledge of Auth0 and Okta CIAM platforms

Assist customers with configuration integration and customization

Monitor and manage incidents adhering to SLAs

Document troubleshooting steps and resolutions

Communicate effectively with customers providing clear and concise instructions

Escalate critical issues to L3 support or engineering teams

Continuous Improvement:

Identify areas for process improvement and contribute to knowledge base articles

Stay updated on industry trends and best practices

Requirements

Responsibilities Technical Support: * Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration. Investigate and resolve complex technical issues promptly. Collaborate with L1 / L2 support and engineering teams to ensure timely resolution. Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc. Well versed with all the various CIAM components and modules. Experience in the design and implementation of CIAM custom connectors. Web Services (both Soap Based as well as Restful). Platform Expertise: Develop in-depth knowledge of Auth0 and Okta CIAM platforms. Assist customers with configuration, integration, and customization. Incident Management: Monitor and manage incidents, adhering to SLAs. Document troubleshooting steps and resolutions. Customer Communication: Communicate effectively with customers, providing clear and concise instructions. Escalate critical issues to L3 support or engineering teams. Continuous Improvement: Identify areas for process improvement and contribute to knowledge base articles. Stay updated on industry trends and best practices. Qualifications Bachelor's degree in computer science, Information Technology, or related field. Experience: Overall 10+ years in access management space Minimum 4 years of experience in CIAM support or related roles. Proficiency in Auth0 and Okta CIAM platforms. Technical Skills: Strong understanding of authentication protocols (OAuth, SAML, OpenID Connect). Familiarity with JavaScript, REST APIs, and web technologies. Soft Skills: Excellent problem-solving abilities. Customer-focused mindset. Effective communication skills. Certifications (preferred): Auth0 Certified Customer Identity Cloud Developer. Okta Certified Professional