Account Manager

Description:

• Working closely with our internal teams to manage priorities and ensure solutions are delivered to the highest standard. and nbsp;
• Working closely with our Manager and Director of Operations to ensure overall client account health is maintained within our KPI expectation grid.
• Working closely with our IT department to ensure database functionality is set up maintained and updated on a quarterly basis to facilitate overall and client specific efficiency.
• Providing reporting to support and trend overall and client specific health and workflow assignment tasks.
• Projecting potential client growth recommendations updates changes etc to ensure highest standard service.
• Creation of note types claim status categories database rules SOPs (client and database) collection module assignment changes updates implementing of collection module if not already in use by a specific client. and nbsp;
• Creation of team guidance materials: SOPs appeals (Client Specific or general) training etc.

What we are looking for:

• Experience with BPO at an advanced or expert level required.
• Experience with Account Management is required.
• Team player
• Problem solver
• Critical thinker
• Detail oriented
• Organized
• Computer literate
• Strong communication skills

Benefits:

• Opportunity for challenging projects and professional growth
• Vacation and personal days
• Comprehensive benefit package
• Lifestyle rewards
• Flexible work options