Employer Active
Job Title: IT Helpdesk
Location: Denver CO (LOCALS ONLY) (INPERSON INTERVIEWS)
Duration: Long Term Contract
Fulltime professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems AdministratorAssociate and Help Desk CoordinatorIntermediate may substitute for all of the required experience.
The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management verbal and written communication excellent customer service skills on the phone and in person. Candidate must be local have a clean driving record reliable transportation. Must be able to take direction and also work independently when necessary.
Experience working with an IT ticket system required. Service Now experience with incident requests and asset management are preferred.
The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for inperson interviews and reporting to work on scheduled days.
Contract only without possibility for extension.
Skills
Networking
TCP/IP
Novice (13 Years)
No
Skills
Others
Time Management
Must be able to document project milestones and plan and schedule deployment of equipment.
Proficient (46 Years)
Yes
Skills
Others
Remote end user support
Experience assisting users with remote share and control tools such as SCCM Quick Assist Bomgar
Novice (13 Years)
Yes
Skills
Others
Service Now
Create and manage incidents requests and asset management. Like system may be acceptable.
Proficient (46 Years)
Yes
Skills
Others
Adobe Acrobat
Novice (13 Years)
No
Skills
Others
Communication skills both verbal and written
Advanced (79 Years)
Yes
Skills
Others
Learning ability
Advanced (79 Years)
Yes
Skills
Others
Presentation skills
Novice (13 Years)
No
Skills
Others
Project management
Novice (13 Years)
No
Skills
Others
Team work
Advanced (79 Years)
Yes
Skills
Security
Active Directory
Advanced (79 Years)
No
Skills
Tools
MicrosoftOffice
Advanced (79 Years)
Yes
Full Time