Head Retail Operations

Position Title: Head Retail Operations

Job Summary:

The Retail head will be responsible of managing the operation of the branch network while enhancing its performance to meet firm s objectives.

Primary objective of the job function will be to ensure a set retail standard met with a strong focus to enhance customer experience to a consistent standard. Ensuring the best collection of products are made available at all branches across will be another bottom line objective of the role. This involves making regular visits to branches located countywide

Responsibilities

Day to day management of the of branch network with a branch count exceeding 70

Driving sales performance of the entire retail front

Ensuring customer service in branches and call center is at international standards

Performing checks on various physical elements within stores to ensure stores are meeting set retail standards

Store merchandise is maintained as per the layouts created and meets the set standards

Close monitoring review and replenishment of stocks to ensure best collection of products are made available at all the time

Carry out audits to ensure systems and controls are adhered to

Performs checks on staff to ensure minimum standards are met in various aspects including dress code presentation training etc

Checks on branding and visual merchandising elements to ensure the approved details are maintained and regularly updated

Ensuring KPI s set and measuring as many metrics related to all areas e.g. performance sales customer service training etc.

Performs any other checks and balances set by the management from time to time based on timely requirements

Conducts branch staff meetings to discuss performance and plans for action

Requirements

Desired profile of the candidate:

A minimum experience of 5 years in retail chain with a branch network not less than 40 branches.

Education: Undergraduate/postgraduate qualification from a recognized institute