Position: CRM & Tech Support Administrator
Location: Remote from anywhere in the world
Employment type: Service Agreement/Selfemployment (no Employment contract option available)
Remuneration: Fixed monthly payment
RESPONSIBILITIES:
- Manage and maintain the companys CRM system ensuring optimal functionality and data integrity
- Configure and customize system settings based on user needs and business requirements
- Create and maintain user profiles and manage access permissions
- Generate reports and analyze data to provide insights into client behavior and trends
- Provide ongoing training and support to users on CRM functionalities
- Provide prompt and courteous technical support to clients troubleshooting and resolving issues related to the trading platform account management and other functionalities
- Communicate effectively with clients to understand their issues and provide clear
solutions - Document and escalate complex issues to the appropriate technical team members
- Maintain and update knowledge base articles and FAQs
- Stay uptodate on company products and services
REQUIREMENTS:
- Minimum 1 year of experience as a CRM administrator or similar role
- Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity
- Excellent command of English language
- Demonstrated proficiency with a leading CRM platform (e.g. Salesforce HubSpot)
- Strong understanding of CRM best practices and data management principles
- Strong understanding of computers and basic troubleshooting techniques
- Excellent organizational and communication skills
OFFER:
- Competitive remuneration
- An opportunity to build a company and grow in it
- Private medical insurance
- The freedom and flexibility of fully remote work
- Collaborative and supportive team environment