drjobs CRM amp Tech Support Administrator - English - Remote from anywhere in the world

CRM amp Tech Support Administrator - English - Remote from anywhere in the world

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1 Vacancy
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Job Location drjobs

Alicante - Spain

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position: CRM & Tech Support Administrator

Location: Remote from anywhere in the world

Employment type: Service Agreement/Selfemployment (no Employment contract option available)

Remuneration: Fixed monthly payment




RESPONSIBILITIES:

  • Manage and maintain the companys CRM system ensuring optimal functionality and data integrity
  • Configure and customize system settings based on user needs and business requirements
  • Create and maintain user profiles and manage access permissions
  • Generate reports and analyze data to provide insights into client behavior and trends
  • Provide ongoing training and support to users on CRM functionalities
  • Provide prompt and courteous technical support to clients troubleshooting and resolving issues related to the trading platform account management and other functionalities
  • Communicate effectively with clients to understand their issues and provide clear
    solutions
  • Document and escalate complex issues to the appropriate technical team members
  • Maintain and update knowledge base articles and FAQs
  • Stay uptodate on company products and services

    REQUIREMENTS:

    • Minimum 1 year of experience as a CRM administrator or similar role
    • Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity
    • Excellent command of English language
    • Demonstrated proficiency with a leading CRM platform (e.g. Salesforce HubSpot)
    • Strong understanding of CRM best practices and data management principles
    • Strong understanding of computers and basic troubleshooting techniques
    • Excellent organizational and communication skills

    OFFER:

    • Competitive remuneration
    • An opportunity to build a company and grow in it
    • Private medical insurance
    • The freedom and flexibility of fully remote work
    • Collaborative and supportive team environment

    Employment Type

    Full Time

    Company Industry

    About Company

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