Customer Care Agent

Location:Full remote work

Schedule:Monday to Sunday divided into shifts:

• Day shift 08:00 20:00 (2h break);
• Night shift 12:00 24:00 (2h break).
  
  
  What we offer:
• Salary up to 1800 gross (fixed salary meal card performance bonuses);
• Work equipment;
• Training & team buildings;
• Health insurance at discounted price;
• Cheque creche (vale infncia);
• Discounts on our service for renting a car;
• A friendly team;
• Managers that care about the wellfare of our employees and help them whenever we can both personally and professionally;
• Opportunities for professional growth and development.

Responsibilities:

• Provide phone support to customers during their car rental;
• Resolving customer complaints and challenges redirecting the situation to the head of the department or to other departments when necessary;
• Contacting customers by phone or email regarding their feedback about the companys services;
• Improving relations with customers and their loyalty through interaction on social media channels (Facebook Instagram);
  
• Review Hunter searching and responding to comments or reviews posted online.

Requirements:

• No experience is required though 6 months of experience in a similar role would be an advantage;
• Portuguese and English at advanced level (written and spoken);
• You should like talking to people (by phone and email) it should comeeasy to you talking and interactingto your new colleagues;
• You enjoy interacting with customers even the difficult ones;
• You are selfmotivated you get over a failure quickly you just learn the lesson;
• You have a high sense of responsibility.

Why Klass Wagen

Join Us in Shaping the Future of Car Rentals!

A World of Opportunities: When you join Klass Wagen youre not just an employee; youre a valued contributor to our vision of affordable and reliable transportation for all. We offer an environment where your ideas are heard your growth is nurtured and your ambitions are supported.

Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team.

15 Years of Excellence: With a rich history spanning over a decade weve finetuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania Hungary and Portugal.

Are you ready to steer your career toward excellence integrity and a brighter future in the car rental industry

Together well drive change and create a future where affordability meets quality.

Join us today!