Customer Support Representative with Croatian

Our client isa BPO company with over170000 people working across the globe securely connecting brands with their customers 9 million times daily in 60 languages.

Primary responsibilities:

• Reviewing and annotating data based on provided guidelines and criteria.
• Ensuring accuracy and consistency in data labeling and annotation.
• Identifying and resolving discrepancies or ambiguities in data annotations.
• Collaborating with team members to maintain highquality annotated datasets.
• Adhering to project deadlines and quality standards.
• Providing feedback on annotation guidelines and suggesting improvements.
• Maintaining confidentiality and security of sensitive data.
• Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

You are the perfect fit for us if you have:

• Excellent listening and written/oral communication skills in Croatian
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• A motivated and enthusiastic personality
• Selforganized planning and prioritization skills