Our client isa BPO company with over170000 people working across the globe securely connecting brands with their customers 9 million times daily in 60 languages.
Primary responsibilities:
- Reviewing and annotating data based on provided guidelines and criteria.
- Ensuring accuracy and consistency in data labeling and annotation.
- Identifying and resolving discrepancies or ambiguities in data annotations.
- Collaborating with team members to maintain highquality annotated datasets.
- Adhering to project deadlines and quality standards.
- Providing feedback on annotation guidelines and suggesting improvements.
- Maintaining confidentiality and security of sensitive data.
- Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.
You are the perfect fit for us if you have:
- Excellent listening and written/oral communication skills in Croatian
- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
- A motivated and enthusiastic personality
- Selforganized planning and prioritization skills