Customer Service Representative
Posted on :
05-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2690894
- Answer incoming calls from customers promptly and professionally.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback.
- Respond to customer inquiries via chat and email in a timely and courteous manner.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and escalate complex issues to the appropriate department for resolution.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Meet or exceed established performance metrics, including call quality, productivity, and customer satisfaction.
- Collaborate with team members and other departments to ensure seamless customer experience,.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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