Dialog Flow CX Engineer

Overview:

Key Responsibilities:

• Design and implement conversational AI solutions using Dialogflow CX.
• Collaborate with crossfunctional teams to understand requirements and develop effective chatbot workflows.
• Integrate chatbots with various backend systems APIs and databases.
• Optimize chatbot performance and response accuracy through continuous testing and refinement.
• Develop custom fulfilment actions and webhook integrations for enhanced user interactions.
• Implement natural language understanding and processing techniques to improve chatbot comprehension.
• Ensure seamless interaction across multiple channels including web mobile and voice platforms.
• Provide technical support and troubleshooting for chatbotrelated issues.
• Maintain and update conversational designs based on user feedback and usage analytics.
• Stay updated with industry trends and best practices in conversational design and AI.
• Natural Language Processing (NLP):
• Work on improving the understanding and response generation capabilities of Dialog Flow.
• Utilize NLP techniques to enhance the accuracy and effectiveness of conversational interactions.
• Conduct testing and quality assurance of Dialog Flow agents.
• Continuously optimize and refine
• Collaborate with crossfunctional teams including developers UX/UI designers and product managers.
• Provide technical expertise and guidance on best practices in conversational design and development.
• Create and maintain comprehensive documentation for Dialog Flow projects including design specifications integrations and troubleshooting guides.

Required Qualifications:

• BE/BTech/MCA in computer science from a reputed college.
• Proven production level of at least 3 years of experience in chatbot development.
• Proven production level of at least 2 years of experience in Dialog Flow CX.
• Project experience of at least 1 year in Python/Java.
• Must have delivered E2E 23 projects using Dialog Flow CX.
• Excellent problemsolving and debugging skills.

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