Bilingual Senior Account Manager or Director

Collinson is a privatelyowned entrepreneurial business who services over 800 clients in 170 countries employs 2000 staff in 28 global locations and manages over 20 million end customers. Our industry and sector specialists provide marketleading experience across three core capabilities: Loyalty Lifestyle Benefits and Insurance.

Collinson is the worldleading provider of lifestyle membership programs and travel enhancement products. Our solutions include Priority Pass the worlds best known airport experiences programme while we are also the trusted partner behind many of the leading financial services airline and hotel brands reward programmes and loyalty initiatives.

With a tiered product range tailored to the needs of financial and other service providers we help clients to differentiate their products drive acquisition optimize brand offerings and retain valuable customers globally. Our unique expertise and insight into high earning frequent travelers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships enrich their travel experiences protect what matters and assist in times of need.

While specializing in financial services travel and retail we also support clients in multiple sectors. We have worked with over 90 airlines 20 hotel groups and more than 600 financial institutions and banks with clients including Accor Hotels Air France KLM American Express British Airways Cathay Pacific Diners Club Mandarin Oriental Mastercard Radisson Hotel Group Sephora Visa and Vhi. We take our 30 years of experience working with these kinds of household names and help our clients to deliver the smarter experiences it takes to differentiate their propositions and help them win deeper devotion with their customers.

What does aBilingual Senior Account Manager or Director do

Essential Duties and Responsibilities

• Engage with and grow assigned account base consisting primarily of credit card issuing institutions.
  • Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.
  • Own and drive the professional business communications and ongoing crossfunctional interaction with the Client Plano Leadership London HQ Partnerships Operations IT Marketing Finance and Customer Service. Taking ownership of the client experience and meeting client expectations.
  • Maintain a base of existing accounts and build a longterm plan for retention and growth.
  • Position Collinson Travel Experiences as a leading provider of airport VIP lounge access solutions that enables clients to sell more products and services to their most valuable customers.
  • Anticipate understand and respond to the competitive challenges and marketplace issues impacting the clients business.
  • Assess and ensure compliance to contractual requirements.
• Identify pursue and close new business within existing accounts via product market and portfolio expansion.
  • Actively identify and pursue additional revenue opportunities cross sales or expansion of existing portfolios that will increase Collinsons value to the customer and increase customer satisfaction while meeting growth objectives.
  • Identify create and deploy proactive customer experience campaigns that drive increases in revenue and client retention.
  • Create and deliver sales / product presentations and proposals.
  • Help craft product and service offerings that maximize Collinsons marketplace appeal to the markets specific needs.
  • Travel up to 25% including internationally

What Youll Do:

• A personal interest in the intersection of travel and the banking industries.
• Strong communications skills through phone email and face to face interaction:
  • Effectively communicate the features advantages and benefits of Collinsons Global capabilities.
  • Excellent listening verbal interpersonal presentation and written communication skills.
• Ability to solicit negotiate implement and maintain a longterm referralgenerating relationship with clients. Good understanding and follow through of sales processes sales cycles and account management.
• Wellestablished ability to build rapport and network effectively using a consultative selling approach.
• Demonstrate strong conceptual and strategic business skills.
• Detail oriented with strong problemsolving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Able to make sound decisions based on company policies and procedures.
• Strong project leadership and management abilities.

What Youll Need:

• Bachelors degree with 3 years b2b Account Management experience or 7 years relevant equivalent experience
• Industry knowledge or firsthand experience with a major financial institution credit card issuer or enhancement services provider preferred.
• Strong Microsoft Office Word Excel and PowerPoint proficiency.
• Fluent in English and Spanish required.

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical dental life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including: color race ethnicity gender identity sexual orientation neurodivergence family status age individuals with disabilities and people from all backgrounds cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven high performing culture providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter Do the right thing One team and Be insight led. These help guide everything we do internally in terms of how we think act and interact right through to how we deliver value to our customers and clients.

In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc.).