Education Counsellor....
Education Counsellor Sydney
Posted on :
09-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2607566
The Education Counselor guides international students to find the institution that best meets their learning and career aspirations. Driving the achievement of your pipeline goals customer satisfaction and advocacy targets through each stage of the student journey.
RESPONSIBILITIES
Sales Achievement
- Provide information and advice to international students and their families regarding study opportunities in Australia in English and other languages as applicable.
- Submit applications to institutions obtain offers and facilitate enrollments.
- Follow up leads and inquiries and maximize the number of applications submitted and finalized.
Professional Competence
- Possess high level of product knowledge and competency in managing student cases and running performance reports. Ensure accuracy in data entry and management.
- Maintain excellent knowledge of student visa conditions and client programs and processes.
Customer Service Orientation
- Attend to student facetoface phone live chat and email inquiries in a timely and professional manner
- Follow through on student inquiries requests or complaints and provide information and assistance as required
- Provide customer service to IELTS test takers and students visiting the student services office
Interactions and Team Work
- Support event managers in the organization of major promotional events such as Interview Sessions
- Assist the promotion and student bookings of excursions and cultural events
- Provide input on marketing activities
Building Collaborative Relationships
- Proactively seek partnership opportunities with industry stakeholders such as student associations migration agents referral partners
Requirements
- Minimum 1 year of working experience as an Education Counsellor
- Achievement oriented and customer service orientation
- Demonstrated ability to communicate effectively
- Collaborative and a team player
- Understand needs and issues of onshore international students
GOOD TO HAVE
- Completed Bachelor Degree
- Proficiency in English and fluency in Bangla / Hindi / Punjabi or any second language desirable
- Understanding of Immigration system/visa pathways.
- QEAC
Benefits
- Competitive salary
- Opportunity for career growth and advancement.
- Exposure to various facets of the business and the chance to make a meaningful impact.
Requirements: - Bachelor s degree in Business Administration, Information Technology, or a related field. Fresh graduates are encouraged to apply; however, candidates with at least 1-2 years of relevant experience will be preferred. - Strong ability to document processes, create training materials, and utilize flowcharts effectively. - Quick learner with the ability to adapt to new tools and technologies. Prior experience with CRM and calling tools is highly desirable. - Excellent problem-solving skills and the capacity to provide technical assistance and support. - Exceptional communication skills, both written and verbal, with the ability to develop clear and informative training materials. - No specific process design methodology required, but the candidate should be proficient in using project management tools.
Employment Type
Full Time
Key Skills
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