Customer Support Technician

Title: Customer Support Technician (hybrid)

Work authorization: any (candidate must be authorized to work in US)

Musthave skills: 2 y as a Customer Support Technician; gov exp

Location: Cape Coral FL

PLEASE SEND LOCAL CANDIDATES ONLY (currently located inCape Coral FL)

Rate: please send resumes of your consultants along with the minimum rate they will accept to take (and stay) on the job. The rate is OPEN.

Seniority on the skill/s required on this requirement: Mid.

Earliest Start Date: ASAP

Type: Temporary Project

Estimated Duration: 4 months with possible extension (s)

Additional information:The candidate should be able to provide an ID if the interview is requested. The candidate interviewing must be the same individual who will be assigned to work with our client.
Requirements:

Experience as a Customer Support Technician (2 years);
Experience installing configuring and troubleshooting audiovisual and video conference equipment;
Bachelors or Masters Degree in Computer Science Information Systems or other related field. One year of relevant work experience may be substituted for each year of required education.

Responsibilities include but are not limited to the following:

Provide computer and user support including but not limited to installation and configuration of hardware and software upgrades patches and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions;
Install configure and troubleshoot audiovisual and video conference equipment;
Perform basic network and telephony support. Provide onsite support for remote troubleshooting by other technical staff;
Configure and deploy Information Technology resources. Includes but is not limited to desktop laptops printers mobile devices;
Troubleshoot and perform minor repairs to hardware software and peripheral equipment using proven troubleshooting procedures;
Assist with annual inventory scanning and equipment surplus;
Install configure and update software;
Participate in team projects meetings and assignments;
Travel to remote sites to resolve IT related issues and/or to deploy resources (25% 40% of the time);
Perform other related duties as assigned.
Ability to lift up to 50 lbs.